Support Engineer I: Debug, Guide & Maintain KB

Speedrun Talent Network; New York (NY); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Competitive Salary & Equity

401(k) Program with a 4% match (US)

Health, Dental, Vision and Life Ins.

Paid Parental, Medical, CaregiverLeave

Flexible Time Off (FTO) + Holidays

Commuter Benefits (In-Office & US Only

Monthly Wellness Stipend

Autonomous Work Environment

In Office Set-Up Reimbursement

Quarterly Team Gatherings

Job summary

Replit is seeking a Support Engineer to help developers troubleshoot and resolve issues on the platform, from general usage questions to bug identification. You will work on a tight-knit global team using Zendesk, Linear, Slack, and internal tools to deliver fast, reliable support.

The role emphasizes automation, self-healing systems, and clear communication with both technical and non-technical audiences. The position is full-time with in-office presence in NYC (SoHo) and a Saturday–Wednesday

Qualifications

• Prior experience in software development or relevant technical support experience.
• Proven ability to work efficiently in fast-paced, high-volume support environments with strict productivity metrics.

Responsibilities

• Work directly with Replit customers via support tickets to solve technical product issues, bugs, and provide technical guidance while meeting daily ticket volume and resolution time targets.
• Collaborate with the rest of the Support team in telling the story of our users to the rest of Replit.
• Directly contribute to and maintain the Support team's Knowledge Base.
• Support customer-facing communications for outages and incidents and swiftly report ongoing bugs for Eng to triage and fix.

Skills

Software development experience

High-volume support

Ticket triage

Clear communication

Zendesk experience

Tools

Zendesk

Job description

Replit is seeking a Support Engineer to help developers troubleshoot and resolve issues on the platform, from general usage questions to bug identification. You will work on a tight-knit global team using Zendesk, Linear, Slack, and internal tools to deliver fast, reliable support.

The role emphasizes automation, self-healing systems, and clear communication with both technical and non-technical audiences. The position is full-time with in-office presence in NYC (SoHo) and a Saturday–Wednesday