Support Engineer I: Powering Devs with Help & Automation

Speedrun Talent Network; Foster City (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Salary & equity

401k match

Health insurance

Paid time off

Commuter benefits

Wellness stipend

In-office setup reimbursement

Team gatherings

Job summary

Replit is seeking a Support Engineer to join a small, global team that helps developers build on our platform. You will handle technical inquiries, troubleshoot issues, and communicate clearly with users via tickets.

The role emphasizes fast problem solving, collaboration with the support and engineering teams, and contributing to our knowledge base. This full-time position is based in Foster City, CA with in-office requirements.

Qualifications

• Prior experience in software development or relevant technical support experience.
• Proven ability to work efficiently in fast-paced, high-volume support environments with strict productivity metrics.
• Strong time management and ticket triage skills with comfort in performance tracking and regular reporting.
• Excellent communication skills with initiative to ask questions when encountered with the unknown.
• Experience with support tools and ticketing systems (e.g. Zendesk).

Responsibilities

• Work directly with Replit customers via support tickets to solve technical product issues, bugs, and provide technical guidance while meeting daily ticket volume and resolution time targets.
• Collaborate with the rest of the Support team in telling the story of our users to the rest of Replit.
• Directly contribute to and maintain the Support team's Knowledge Base.
• Support customer-facing communications for outages and incidents and swiftly report ongoing bugs for Eng to triage and fix.

Skills

Software support

Zendesk

Ticket triage

Communication

Time management

Cross-functional

Automation mindset

Tools

Zendesk

Linear

Slack

Replit

Job description

Replit is seeking a Support Engineer to join a small, global team that helps developers build on our platform. You will handle technical inquiries, troubleshoot issues, and communicate clearly with users via tickets.

The role emphasizes fast problem solving, collaboration with the support and engineering teams, and contributing to our knowledge base. This full-time position is based in Foster City, CA with in-office requirements.