Support Engineer - Grow in Microsoft 365 & Identity (Seattle)

CMIT Solutions of Seattle Downtown; Seattle (WA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

PTO

Training opportunities

Drinks & snacks on-site

Lunch provided on Wednesdays

Job summary

CMIT PNW is hiring a Support Engineer to join our in-person service team in Seattle’s SODO district. You’ll be the go-to resource for day-to-day end-user support and modern workplace troubleshooting, with opportunities to grow into deeper Microsoft 365 and identity administration over time.

If you enjoy solving problems, documenting clean processes, and delivering a great customer experience, we’d love to meet you.

Qualifications

• 1+ years in a help desk, desktop support, MSP, or service desk environment (or equivalent hands-on experience).
• Strong customer service mindset and clear written communication in tickets.
• Working knowledge of Windows and/or macOS troubleshooting fundamentals.
• Comfort supporting Microsoft 365 applications and common workplace tooling.
• Basic networking troubleshooting (DNS concepts, connectivity, VPN/Wi-Fi basics).
• Ability to follow procedures, document what you do, and improve processes over time.

Responsibilities

• Provide friendly, responsive Tier 1 support via phone, email, chat, and tickets.
• Troubleshoot Windows/macOS issues, Microsoft 365 apps, printers/peripherals, and general endpoint problems.
• Support Microsoft 365 administration tasks (account access, Teams/SharePoint/Exchange basics) and follow established workflows.
• Handle identity-related requests including password resets, MFA help, and occasional Active Directory user/group updates.
• Triage and resolve connectivity issues (VPN, Wi-Fi, firewall basics), escalating complex cases with clear notes.
• Document every ticket thoroughly and build repeatable internal procedures that help the team scale.
• Support onboarding/offboarding by provisioning and deprovisioning accounts and devices.
• Maintain accurate asset inventory records and assist with deployments, upgrades, and maintenance.
• Collaborate with Senior Support Engineers and vendors on advanced troubleshooting and root-cause analysis.

Skills

Customer service

Written communication

Windows troubleshooting

macOS troubleshooting

Microsoft 365 apps

Networking basics

Procedures & documentation

On-call support

Tools

IT Glue

Intune/MDM

Azure AD/Entra ID

Job description

CMIT PNW is hiring a Support Engineer to join our in-person service team in Seattle’s SODO district. You’ll be the go-to resource for day-to-day end-user support and modern workplace troubleshooting, with opportunities to grow into deeper Microsoft 365 and identity administration over time.

If you enjoy solving problems, documenting clean processes, and delivering a great customer experience, we’d love to meet you.