Support Engineer

CMIT Solutions of Seattle Downtown; Seattle (WA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

PTO

Training opportunities

Drinks & snacks on-site

Lunch provided on Wednesdays

Job summary

CMIT PNW is hiring a Support Engineer to join our in-person service team in Seattle’s SODO district. You’ll be the go-to resource for day-to-day end-user support and modern workplace troubleshooting, with opportunities to grow into deeper Microsoft 365 and identity administration over time.

If you enjoy solving problems, documenting clean processes, and delivering a great customer experience, we’d love to meet you.

Qualifications

• 1+ years in a help desk, desktop support, MSP, or service desk environment (or equivalent hands-on experience).
• Strong customer service mindset and clear written communication in tickets.
• Working knowledge of Windows and/or macOS troubleshooting fundamentals.
• Comfort supporting Microsoft 365 applications and common workplace tooling.
• Basic networking troubleshooting (DNS concepts, connectivity, VPN/Wi-Fi basics).
• Ability to follow procedures, document what you do, and improve processes over time.

Responsibilities

• Provide friendly, responsive Tier 1 support via phone, email, chat, and tickets.
• Troubleshoot Windows/macOS issues, Microsoft 365 apps, printers/peripherals, and general endpoint problems.
• Support Microsoft 365 administration tasks (account access, Teams/SharePoint/Exchange basics) and follow established workflows.
• Handle identity-related requests including password resets, MFA help, and occasional Active Directory user/group updates.
• Triage and resolve connectivity issues (VPN, Wi-Fi, firewall basics), escalating complex cases with clear notes.
• Document every ticket thoroughly and build repeatable internal procedures that help the team scale.
• Support onboarding/offboarding by provisioning and deprovisioning accounts and devices.
• Maintain accurate asset inventory records and assist with deployments, upgrades, and maintenance.
• Collaborate with Senior Support Engineers and vendors on advanced troubleshooting and root-cause analysis.

Skills

Customer service

Written communication

Windows troubleshooting

macOS troubleshooting

Microsoft 365 apps

Networking basics

Procedures & documentation

On-call support

Tools

IT Glue

Intune/MDM

Azure AD/Entra ID

Job description

CMIT PNW is hiring a Support Engineer to join our in-person service team in Seattle’s SODO district. You’ll be the go-to resource for day‑to‑day end‑user support and modern workplace troubleshooting, with opportunities to grow into deeper Microsoft 365 and identity administration over time. If you enjoy solving problems, documenting clean processes, and delivering a great customer experience, we’d love to meet you.

Role Details

• Location: In-person (Seattle – SODO). No relocation provided.


• Schedule: Monday–Friday (M–F) with an on‑call rotation


• Pay: $25–$30 per hour (DOE)


• Employment: 90‑day probationary period


• Benefits: 100% employer‑paid health insurance, 401(k) with match, PTO, training opportunities, drinks & snacks on‑site, and lunch provided on Wednesdays

What You’ll Do

• Provide friendly, responsive Tier 1 support via phone, email, chat, and tickets.


• Troubleshoot Windows/macOS issues, Microsoft 365 apps, printers/peripherals, and general endpoint problems.


• Support Microsoft 365 administration tasks (account access, Teams/SharePoint/Exchange basics) and follow established workflows.


• Handle identity‑related requests including password resets, MFA help, and occasional Active Directory user/group updates.


• Triage and resolve connectivity issues (VPN, Wi‑Fi, firewall basics), escalating complex cases with clear notes.


• Document every ticket thoroughly and build repeatable internal procedures that help the team scale.


• Support onboarding/offboarding by provisioning and deprovisioning accounts and devices.


• Maintain accurate asset inventory records and assist with deployments, upgrades, and maintenance.


• Collaborate with Senior Support Engineers and vendors on advanced troubleshooting and root‑cause analysis.

What We’re Looking For

Required

• 1+ years in a help desk, desktop support, MSP, or service desk environment (or equivalent hands‑on experience).


• Strong customer service mindset and clear written communication in tickets.


• Working knowledge of Windows and/or macOS troubleshooting fundamentals.


• Comfort supporting Microsoft 365 applications and common workplace tooling.


• Basic networking troubleshooting (DNS concepts, connectivity, VPN/Wi‑Fi basics).


• Ability to follow procedures, document what you do, and improve processes over time.

Preferred

• Microsoft 365 administration exposure (Exchange Online, Teams, SharePoint, Entra ID/Azure AD basics).


• Device management experience (Intune/MDM) or familiarity with deployment tools.


• Active Directory user/group administration experience.


• Experience documenting procedures and maintaining knowledge bases (e.g., IT Glue).


• Relevant certifications (CompTIA A+/Network+, Microsoft Fundamentals) or a plan to pursue one annually (company‑supported).


• 2+ years’ experience in desktop support.