Premium Support Engineer: API & Incident Troubleshooter
OpenAI
Stand out for this role — generate a tailored resume and cover letter in about a minute.
Job summary
OpenAI in the United States seeks a Premium Support engineer to troubleshoot complex technical issues for enterprise customers, including API failures and production incidents. You will own technical outcomes end-to-end by analyzing logs and reproducing errors.
You will collaborate with Engineering on root-cause analysis and develop a deep understanding of customer architectures to anticipate risks and improve workload resilience through automation and monitoring.
Responsibilities
- Troubleshoot complex technical issues for Premium Support customers, including API failures and production incidents.
- Own end-to-end technical ownership by analyzing logs, reproducing errors, and collaborating with Engineering on root cause analysis.
- Develop deep understanding of customer architectures to anticipate risks and improve workload resilience through automation and monitoring.
Job description
OpenAI in the United States seeks a Premium Support engineer to troubleshoot complex technical issues for enterprise customers, including API failures and production incidents. You will own technical outcomes end-to-end by analyzing logs and reproducing errors.
You will collaborate with Engineering on root-cause analysis and develop a deep understanding of customer architectures to anticipate risks and improve workload resilience through automation and monitoring.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
