Support Engineer - AI Solutions & Customer Success

DCA, Inc. (Document Conversion Associates) now KeyMark, Inc.; Liberty (SC); On-site; USD 45,000 - 65,000; Full time

Job summary

KeyMark, Inc. is seeking self-motivated individuals to join our Support Engineering Team and become experts on KeyMark software and solutions. The focus is to learn the software, obtain industry certifications, and provide direct technical support to customers.

You will learn required skills, work on AI-based products, and participate in the after-hours rotation. Some prior tech support experience is beneficial but not required, and training/certifications will be provided.

Qualifications

• Bachelor’s degree in computer science, CIS, CS, MIS, IT or equivalent working experience required.
• Knowledge of AI concepts and tools preferred for supporting AI-based products.
• Strong verbal and written communication and documentation skills.

Responsibilities

• Provide direct technical support to customers.
• Deliver remote assistance for product upgrades.
• Document all activity and communication in the tracking system.
• Analyze customer queries and perform root cause analysis and solutions.

Skills

C#

C++

JavaScript

HTML

AI concepts

Troubleshooting

Documentation

Windows Server

Active Directory

SQL Server

Education

Bachelor’s degree in Computer Science / Computer Information Systems / Computer Engineering / MIS / IT or equivalent working experience

Tools

SQL Server

Active Directory

IIS

Windows Server

Job description

KeyMark, Inc. is seeking self-motivated individuals to join our Support Engineering Team and become experts on KeyMark software and solutions. The focus is to learn the software, obtain industry certifications, and provide direct technical support to customers.

You will learn required skills, work on AI-based products, and participate in the after-hours rotation. Some prior tech support experience is beneficial but not required, and training/certifications will be provided.