AI Solutions Support Engineer – Learn & Troubleshoot

KeyMark; Liberty (SC); On-site; USD 45,000 - 70,000; Full time

Job summary

KeyMark is seeking self-motivated individuals to join our Support Engineering Team to become experts on KeyMark software and solutions. You will learn the necessary skills and obtain the industry certifications to perform the job, with a strong emphasis on AI-based products.

You will receive product training, deliver remote support to customers, manage escalations, and work with senior engineers to expand your technical and coding skills in C#, C++, JavaScript and HTML.

Qualifications

• Bachelor’s degree in computer science, Computer Information Systems, Computer Engineering, MIS, or IT, or equivalent working experience required.
• Knowledge of AI concepts and tools is preferred; there will be a focus on AI-based product offerings.
• Strong verbal and written communication skills to work with customers and teams.

Responsibilities

• Provide remote technical support to customers and deliver product upgrades.
• Manage customer escalations to timely completion and assist in root cause analysis.
• Document and record all activity and communication with customers in the tracking system.
• Troubleshoot and resolve complex technical problems and assist with knowledge base improvements.

Skills

C#

C++

JavaScript

HTML

AI concepts

Verbal and written communication

Education

Bachelor’s degree in computer science or related field

Tools

Windows Server

Active Directory

SQL Server

Job description

KeyMark is seeking self-motivated individuals to join our Support Engineering Team to become experts on KeyMark software and solutions. You will learn the necessary skills and obtain the industry certifications to perform the job, with a strong emphasis on AI-based products.

You will receive product training, deliver remote support to customers, manage escalations, and work with senior engineers to expand your technical and coding skills in C#, C++, JavaScript and HTML.