Support Engineer

Ciklum; United States; Remote; USD 16,000 - 23,000; Full time

Benefits offered by this job

Premium medical package through Luxmed

Udemy access

Language courses

Company-paid certifications

MyBenefit cafeteria platform

Full remote working possibilities

Job summary

Ciklum is seeking a Support Engineer to join our Polish team on a full-time basis. You will work in a cross-functional group, supporting product data and digital commerce topics for global clients, focusing on data capturing, orders, and CRM data maintenance.

Responsibilities include handling orders, documenting activity in the ticketing system, communicating with customers, and ensuring accurate billing. The role values commercial background and proactive learning in a globally connected

Qualifications

• Commercial background with apprenticeship, degree, or career change.
• Ability to quickly learn complex topics with minimal guidance.
• Interest in technical processes and data-handling.
• Experience in customer service is a plus.
• Strong written and spoken German and English skills.

Responsibilities

• Handle orders for a defined customer portfolio within the GDSN data pool/retailer portal Atrify.
• Document and archive customer orders in the ticketing system.
• Manage individual customer communications.
• Ensure correct billing of services per defined pricing.
• Maintain customer master data in the CRM system.
• Contribute to defined projects and expand knowledge of GDSN data maintenance.
• Perform general administrative and commercial tasks.

Skills

German (advanced)

English (advanced)

Education

Commercial apprenticeship

Degree

Tools

CRM system

Ticketing system

GDSN data pool

Job description

Ciklum is looking for a Support Engineer to join our team full-time in Poland.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About the role:

As a Support Engineer, become a part of a cross-functional development team engineering experiences of tomorrow. This is a project for a global company operating in the product data and digital commerce space, supporting customers with product information management and data synchronization across retail ecosystems.

The role is focused on the Data Capturing scope covering customer orders, data maintenance, customer communication, ticketing and related administrative and commercial processes within the client’s data platform.

Responsibilities:

• Handling orders for a defined customer portfolio within the GDSN data pool/retailer portal of atrify
• Documentation and archiving of customer orders in the ticketing system
• Managing individual customer communication
• Ensuring correct billing of services provided according to defined pricing
• Maintaining customer master data in the CRM system
• Contributing to defined projects and continuously building knowledge regarding GDSN data maintenance requirements
• Taking on general administrative and commercial tasks

Requirements:

• Completed commercial apprenticeship, degree, or career changer with commercial background
• Ability to quickly and independently familiarize yourself with complex topics
• Understanding of and interest in technical processes
• Ideally, prior experience in customer service or customer-oriented work
• Advanced written and spoken knowledge of German and advanced knowledge of English

What’s in it for you?

• Strong community: Work alongside top professionals in a friendly, open-door environment
• Growth focus: Take on large-scale projects with a global impact and expand your expertise
• Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company‑paid certifications
• Endless opportunities: Explore diverse domains through internal mobility, finding the best fit to gain hands‑on experience with cutting‑edge technologies
• Flexibility: Enjoy flexibility – full remote working possibilities
• Care: We’ve got you covered with company‑paid premium medical package through Luxmed
• Benefits: Access the MyBenefit cafeteria platform, allowing you to choose perks that best suit your lifestyle and needs

About us:

At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting‑edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress.

With delivery centers in Wrocław and Gdańsk, our 300+ professionals in Poland drive forward‑thinking solutions for global clients. Join a community where collaboration sparks innovation—and your impact reaches millions.

Explore, empower, engineer with Ciklum!