Support Manager

PMSolutions; Town of Poland (NY); Remote; USD 162,900 - 199,100; Full time

Benefits offered by this job

Private healthcare (LuxMed)

MultiSport card

Flexible working time

Training on the job

Game room

Job summary

A leading solutions provider is looking for a Support Manager to lead a team of Field Application Engineers in a work-from-home environment or in beautiful Łódź. This role requires managerial experience and strong technical expertise in C and C++. You will manage client engagements, support tasks, and strive for product improvement through customer interactions. They offer flexible working time, private healthcare, and a great benefits package.

Qualifications

• Bachelor’s degree required.
• 3+ years of managerial experience with a team.
• 7+ years of technical experience with C, C++.

Responsibilities

• Manage a team of Field Application Engineers.
• Handle client & server pre-production integration support.
• Assist in development of Technical Support knowledgebase.
• Identify product enhancement opportunities.

Skills

Technical experience with C, C++

Managerial experience

Leadership

Debugging code

Education

Bachelor’s degree (BSc or equivalent)

Tools

Linux platform

Job description

Support Manager

WORK FROM HOME (or if you like our beautiful City- Łódź)

Annual Salary max. 181.000 gross

We are looking for our Client who specializes in products and solutions for consumers, automakers, and enterprises worldwide, including audio, visual and infotainment systems; enterprise automation solutions; and software services.

What You Will Do:

• Manage a team of Field Application Engineers, handling both client & server pre-production Integration & post-production support, for an E2E OTA solution
• Sales support tasks, such as pre-sale meetings
• Manage and track the team’s activities, open tasks and cases, prioritization and escalations to other support teams or engineering teams
• Assist in development of Technical Support knowledgebase; documenting issues resolutions
• Identify product enhancement opportunities through regular interaction with customers.

What You Need:

• Bachelor’s degree (BSc or other equivalent technical degrees)
• 3+ years of managerial experience of a team of more than 5 people.
• 7+ years of technical experience with C, C++, including development, integration, QA
• Familiar with the Linux platform (has development experience on it) and familiar with C language (able to debug code)

What Our Client Offer:

• Work in international project team with the biggest worldwide automotive customers
• Training on the job and technical trainings
• Further development opportunity
• A great package of additional benefits such as:
  • full remote work during Covid-19
  • flexible working time
  • private healthcare (LuxMed)
  • MultiSport card
  • MyBenefit cafeteria
  • Game room

Please send your CV to email: [e-mail] with the note: Support Manager

We reserve the right to answer only selected applications.

In accordance with art. 6 (1) a. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter ‘GDPR’. I agree to have my personal data proceeded for the purposes of current and future recruitment processes in PERSONNEL AND MEDIA SOLUTIONS SC.