Support Engineer

Beyondsoft; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Support Engineer for a remote position in the USA. This role involves providing technical assistance to users, resolving issues related to software and hardware, and maintaining records of transactions. With a strong emphasis on collaboration and innovation, the company values a diverse and inclusive culture that empowers employees to thrive. The position offers competitive compensation, comprehensive benefits, and a commitment to work-life balance, making it an excellent opportunity for those looking to grow in a supportive environment.

Benefits

15 days Paid Time Off (PTO)

8 paid holidays + 1 floating holiday

401(k) retirement plan with company match

Medical, dental, and vision insurance

Health savings account (HSA)

Short-term and long-term disability

Employee assistance plan (EAP)

Voluntary accident & critical injury coverage

Voluntary long-term care coverage

Voluntary life and AD&D insurance

Qualifications

• 7-10 years of related work experience required.
• 5+ years experience in Technical Customer Service in Technology.
• 4+ years experience with Azure or M365 is highly preferred.

Responsibilities

• Answer user inquiries regarding computer software or hardware operation.
• Install software or perform hardware testing remotely.
• Maintain records of daily data communication transactions.

Skills

Technical Customer Service

Azure

M365

Microsoft BackOffice Technologies

Problem Solving

Communication Skills

Education

Associate's Degree in Computer Related Field

Tools

Configuration Management Software

Operating System Software

Desktop Communications Software

Internet Directory Services Software

Job description

Overview

WHO WE ARE:

Beyondsoft is a leading mid-sized business IT and consulting company that combines modern technologies and proven methodologies to tailor solutions that move your business forward.Our global head office is based in Singapore, and our team is made up of a diversely talented team of experts who thrive on innovation and pushing the bounds of technology to solve our customers’ most pressing challenges.When it comes time to deliver, we set our sights on that sweet spot where brilliance, emerging technologies, best practices, and accountability converge. We have a global presence spanning four continents (North America, South America, Europe, and Asia). Our global network of talent and customer-centric engagement model enables us to provide top-quality services on an unprecedented scale.

WHAT WE’RE ABOUT:

We believe that collaboration, transparency, and accountability are the values that guide our business, our delivery, and our brand. Everyone has something to bring to the table, and we believe in working together with our peers and clients to leverage the best of one another in everything we do. When we proactively collaborate, business decisions become easier, innovation is greater, and outcomes are better.

Our ability to achieve our mission and live out our values depends upon a diverse, equitable, and inclusive culture. So, we strive to foster a workplace where people have the respect, support, and voice they deserve, where innovative ideas flourish, and where people can unleash their brilliance. For more information regarding DEI at Beyondsoft, please go to https://www.beyondsoft.com/diversity/.

ADDITIONAL REQUIREMENT FOR REMOTE POSITIONS:

For remote positions, all candidates must complete a video screen with our corporate recruiting team.

POSITION SUMMARY:

Our Redmond based client is seeking a Support Engineer for a Remote position in the USA.

The main function of a Support Engineer is to provide technical assistance to computer system users. A typical Support Engineer is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.

Responsibilities

WHAT YOU WILL BE DOING:

• Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity.
• May install software or perform hardware testing remotely.
• Enter commands and observe system functioning to verify correct operations and detect errors.
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Qualifications

MINIMUM QUALIFICATIONS:

• Must have 7-10 years of related work experience.
• Must have 5+ years experience with Technical Customer Service in Technology.
• 4+ years experience with Azure OR M365 skillset (highly preferred).
• Must have 4+ years experience & Technical competence with Microsoft BackOffice Technologies
• Should have an associate's degree in computer related field or equivalent training.
• Should have verbal and written communication skills, problem solving skills, customer service and interpersonal skills.
• Should have basic ability to work independently and manage one’s time.
• Should have knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software.

WHAT WE HAVE TO OFFER:

Because we know how important our people are to the success of our clients, it’s a priority to make sure we stay committed to our employees and making Beyondsoft a great place to work. We take pride in offering competitive compensation and benefits along with a company culture that embodies continuous learning, growth, and training with a dedicated focus on employee satisfaction and work/life balance.

• A competitive pay range of $46/hr - $48/hr (depending on experience).
• Position Location: Remote - USA.
• 15 days per year of Paid Time Off (PTO).
• 8 paid holidays per year + 1 floating holiday.
• 401(k) retirement plan with company match.
• Eligible employees (and their families) are offered the following company-sponsored benefits: Medical, dental, and vision insurance, health savings account (HSA), short-term and long-term disability, employee assistance plan (EAP), and basic life and AD&D insurance.
• Eligible employees (and their families) are offered the following voluntary employee-funded benefits: Health care flexible spending account, dependent care flexible spending account, commuter benefits, voluntary accident & critical injury coverage, voluntary long-term care coverage, and voluntary life and AD&D insurance.

Beyondsoft provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type with regards to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, and the full employee lifecycle up through and including termination.