Support Engineer

Valsoft Corporation; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Exeevo ищет Senior Support Engineer для поддержки платформы Microsoft Dynamics CRM и предоставления углубленной помощи пользователям. Ваша задача — владение настройками, конфигурациями и безопасностью, быстро решать инциденты и работать с командами разработки.

Требуются 5+ лет опыта в Dynamics CRM, сильные коммуникативные навыки и ориентация на качество сервиса. Возможен рост в международной команде, гибкие условия и ориентация на результат.

Qualifications

• 5+ лет опыта работы с Microsoft Dynamics CRM.
• Степень бакалавра в любой сфере; желательно сертификаты Dynamics CRM.
• Опыт настройки пользователей и импорта/экспорта данных.
• Исключительные коммуникативные и проблемно-решающие навыки.
• Сильная клиентоориентированность и умение работать с техническими концепциями.
• Умение взаимодействовать с людьми на всех уровнях компании; ZRM Toolbox — плюс.
• Умение отлаживать приложения; базовые знания баз данных; продвинутый Excel.

Responsibilities

• Становиться экспертом по платформе Microsoft Dynamics CRM.
• Предоставлять углубленную поддержку по сущностям, рабочим процессам, конфигурациям, отчетности и безопасности.
• Взять на себя владение техническими вопросами и работать по эскалации.
• Приоритизировать запросы поддержки и работать с большим числом пользователей.
• Устранять инциденты и проблемы в рамках SLA.
• Сотрудничать с инженерами и командами доставки продукта; возможен вклад в управление проектами.

Skills

Exceptional communication

Customer service orientation

Interpersonal skills

Problem solving

Education

Bachelor's degree in any field

Dynamics CRM certifications (preferred)

Tools

Microsoft Dynamics CRM

XRM Toolbox

Debugging applications

Excel (advanced)

Job description

Описание:

Exeevo is looking for a Senior Support Engineer to join the team. Exeevo is a global leader in customer relationship management (CRM) solutions, purpose-built for the Life Sciences industry. Our AI-powered, cloud-based platform unifies sales, marketing, medical, and service functions, enabling pharmaceutical, biotech, and medical device organizations to connect with stakeholders in transformative and innovative ways. By leveraging advanced technologies, Exeevo empowers Life Sciences companies to redefine how they engage with healthcare professionals, patients, and other key audiences, driving growth and delivering measurable business impact. Serving thousands of users across pharmaceutical and medical device companies globally, Exeevo has a strong international presence with offices in China, India, Europe, and North America Our dedicated support team is the backbone of our commitment to an exceptional customer experience. We are a skilled and customer-focused group passionate about providing timely and effective solutions to our users.

Задачи:

Serving as the go-to expert for the Microsoft Dynamics 365 CRM platform Providing in-depth support for Dynamics CRM entities, workflows, configurations, reporting, dashboards, and security models Taking ownerships of technical issues, thoroughly understanding customer needs, and effectively utilizing the escalation process for complex resolutions. Managing and prioritizing diverse support requests from a large user base with meticulous attention to detail. Troubleshooting and resolving incidents and problems via phone, email, and remote meetings within defined SLAs. Collaborating closely with engineering and product delivery teams to gain a deep understanding of product functionalities and project requirements. Potentially contributing to project management and support service management activities.

Требования:

• 5+ years of proven functional expertise in Microsoft Dynamics CRM


• Bachelor's degree in any field, and preferably holding or currently pursuing Microsoft Dynamics CRM certifications


• Demonstrated experience in user configurations and data import/export processes


• Exceptional communication and problem-solving abilities


• Strong customer service orientation with a knack for grasping technical concepts quickly


• Excellent interpersonal and communication skills, capable of interacting effectively with individuals at all levels


• Familiarity with XRM Toolbox (a plus)


• Proficiency in debugging applications


• Fundamental understanding of database technologies


• Advanced proficiency in Microsoft Excel (formulas, pivot tables)