Support Engineer

Kforce Inc; New York (NY); Remote; Full time

Job summary

A leading company is seeking a fully remote Support Engineer to join their team. The role involves providing technical support, developing applications, and collaborating with both Customer Support and Engineering teams. Ideal candidates will have experience in mobile app development and strong communication skills.

Benefits

Medical benefits

Dental benefits

Vision benefits

401(k)

Paid time off

Qualifications

• 1-2 years experience in relevant technologies.
• Experience in mobile app development on iOS and Android.

Responsibilities

• Provide technical customer support and engage with engineering teams.
• Develop sample apps or code and debug customer issues.

Skills

Objective-C

Java

JavaScript

Clear communication

Customer support

Collaboration

Tools

Git

Atlassian Jira

Confluence

Android Studio

X-Code

Job description

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This range is provided by Kforce Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$40.00/hr - $50.00/hr

Responsibilities

• Kforce has a client that is seeking a fully remote Support Engineer to join their team.
• Summary: The client is looking for an enthusiastic and fast-learning Support Engineer to engage with both our Customer Support and Engineering teams to provide a highly technical customer support experience for our customers.
• The candidate should have some experience with developing apps on these platforms to assist customers with queries and problems encountered with the integration.
• While primarily a customer support role, it will also involve engineering activities like developing sample apps or code, debugging customer issues, understanding SDK code, and applying that knowledge to resolve customer problems.

Requirements

• 1-2 years experience with Objective-C, Java, JavaScript
• Experience providing guidance and validation of software solutions for large online businesses
• Some experience in mobile app development on iOS and Android; proficiency with tools like Git, Atlassian Jira, Confluence, Android Studio, and X-Code
• Debugging iOS and Android apps
• Experience with unit testing, code reviews, CI, and source control
• Customer support experience
• Clear and articulate communication of technical issues
• Strong customer-facing skills via phone and email
• Team player with effective collaboration skills
• Detail-oriented with a desire to learn, research, and understand
• Ability to work with geographically dispersed teams
• Ability to accept criticism and provide feedback, including during code reviews

The pay range reflects the lowest to highest compensation we believe is appropriate for this role at posting. Actual pay may vary based on factors like education, experience, skills, location, and business needs. This range may be updated in the future.

We offer comprehensive benefits including medical, dental, vision, HSA, FSA, 401(k), and insurance options. Salaried employees receive paid time off; hourly employees may not unless legally required. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Compensation is only considered earned once paid. The actual amount and availability of pay are at Kforce's discretion and subject to change.

This job is not eligible for bonuses, incentives, or commissions.

Kforce is an Equal Opportunity Employer. All qualified applicants will receive consideration regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, veteran status, or disability.

By clicking “Apply Today,” you consent to receiving calls, texts, and emails from Kforce and its affiliates, with message and data rates applying. You can opt out at any time.

Seniority level

• Associate

Employment type

• Contract

Job function

• Information Technology

Industries

• Legal Services

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