Production Support Engineer

Apolis; Richmond (VA); Remote; Full time

Job summary

An established industry player is seeking a Production Support Engineer to provide advanced technical support for critical systems. This role involves troubleshooting and configuring applications in cloud environments, performing server administration on both Windows and Linux, and ensuring optimal system performance and security. The ideal candidate will have extensive experience with Microsoft technologies, cloud services like AWS and Azure, and a strong background in DevOps practices. Join a dynamic team that values innovation and collaboration, and make a significant impact in the IT services sector, especially in the healthcare domain.

Qualifications

• 8+ years of experience with Microsoft Windows Servers and SQL Server.
• Strong knowledge in cloud services, particularly AWS and Azure.

Responsibilities

• Provide advanced technical support for various systems including Windows and SQL Server.
• Manage virtual machines and troubleshoot server-related issues.

Skills

Microsoft Windows Servers

Microsoft SQL Server

IIS

Tomcat

Apache

PEGA

Windows server administration

Linux server administration

VPN configurations

AWS

Azure

CI/CD pipelines

network protocols (TCP/IP)

firewalls

SQL queries (Performance Tuning)

MySQL

MS Visio

Confluence

Git/GitHub

.NET

Java

REST APIs

Tools

AWS

Azure

Terraform

MS Visio

Confluence

Git/GitHub

Job description

Role: Production Support Engineer

Duration: 3+ Months

Location: Richmond, VA - Remote

Rate: $45/hr on C2C OR $38/hr on W2

Responsibilities

• Technical Troubleshooting:
• Provide advanced technical support for systems like Microsoft Windows Servers, Microsoft SQL Server, IIS, Tomcat, Apache, and PEGA.
• Troubleshoot and configure application settings for environments using AWS, Terraform, and REST APIs.
• Manage virtual machines and resolve server-related issues on Windows and Red Hat Linux.
• System Administration & Analysis:
• Perform Windows and Linux server administration, focusing on system performance and security.
• Analyze software requirements and configure applications based on business and functional needs.
• Cloud Services & DevOps:
• Utilize cloud platforms like AWS and Azure for deployment and maintenance of applications.

Must Have Skills

• 8 Yrs of Exp – Microsoft Windows Servers, Microsoft SQL Server
• 8 Yrs of Exp – IIS, Tomcat, Apache, PEGA
• 8 Yrs of Exp – Windows and Linux server administration
• 6 Yrs of Exp - VPN configurations
• 6 Yrs of Exp - AWS, Azure (Cloud Services & DevOps)
• 6 Yrs of Exp - Iac - CI/CD pipelines
• 6 Yrs of Exp - network protocols (TCP/IP), firewalls
• 6 Yrs of Exp - SQL queries (Performance Tuning), MySQL
• 6 Yrs of Exp - MS Visio, Confluence, and Git/GitHub
• 6 Yrs of Exp - .NET, Java, and REST APIs

Domain Experience

Healthcare (Mandatory)

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Information Technology

Industries

IT Services and IT Consulting