Applications Engineer III (Tech Support) - Day shift

Mitchell Martin Inc.; Sylacauga (AL); Remote; Full time

Job summary

An established industry player is seeking a skilled Applications Engineer III to provide advanced technical support for enterprise software. This role involves remote execution of design, installation, maintenance, and testing activities, ensuring optimal system performance and quality assurance. The ideal candidate will possess extensive experience in server administration and troubleshooting, along with excellent customer service skills to foster strong client relationships. Join a dynamic team where your expertise will make a significant impact on client satisfaction and system efficiency.

Qualifications

• 5+ years as a Server Administrator with strong troubleshooting skills.
• Expertise in system maintenance and customer service.

Responsibilities

• Provide advanced technical support and system quality assurance.
• Act as a liaison between customers and internal teams.

Skills

Server Administration

System Maintenance

Troubleshooting

Certificate Management

Networking Diagnostics

Customer Service

Communication Skills

Job description

Applications Engineer III (Tech Support) - Day shift

Location: Remote - Position supports clients in a national/regional capacity (Day shift)
Employment Type: Contract

Description:

• The Applications Engineer III provides advanced technical support and system quality assurance for enterprise software and infrastructure.
• This role involves remote execution of design, installation, maintenance, and testing activities for various technical systems.
• The engineer acts as a critical liaison between customers and internal teams, offering expertise in troubleshooting, system optimization, and ongoing application and network support.

Required Skills:

• 5+ years of experience as a Server Administrator with expertise in system maintenance and troubleshooting.
• Familiarity with certificate management in enterprise environments.
• Foundational understanding of networking, including diagnostics and infrastructure support.
• Ability to diagnose and resolve software/hardware issues across multiple technical areas.
• Excellent customer service and communication skills, supporting client relationships and cross-functional collaboration.

Desired Skills:

• Experience managing certificates in web server environments.
• Knowledge of infrastructure-level troubleshooting across multiple platforms.
• Proven track record of supporting remote environments with limited direct access.

Compensation:

Pay Range: $29.40-$42.00 Per HR

Benefits: Learn more about our benefits offerings here.

EEO Statement: Learn more about our EEO policy here.

Seniority level: Mid-Senior level

Employment type: Other

Job function: Engineering and Information Technology