Software support engineer in telecom billing

Intellias; United States; Remote; USD 48,000 - 72,000; Full time

Job summary

Intellias ищет опытного специалиста по поддержке для новой задачи в Украине. Вы будете отвечать за эксплуатацию и поддержку Production BSS, включая Billing, OSS/RPC, IVR и API, работая в рамках SLA и взаимодействуя с клиентами.

Требуется 4+ года опыта, знание REST API, Docker, Kubernetes, микросервисы, PostgreSQL и NoSQL (Couchbase/HBase). Английский приветствуется; готовность к сменам и выходным обязательна.

Qualifications

• Bachelor’s degree in CS, Engineering, or related field (or equivalent).
• 4+ years of experience in IT/telecom environments.
• REST API proficiency; scripting in Shell/Python/Bash.
• Familiarity with Docker and Kubernetes.
• Experience with microservices architecture.
• Monitoring/logging tools: Prometheus, ELK, Grafana.
• NoSQL databases: Couchbase, HBase; PostgreSQL.
• Unix/Linux scripting; good English communication.
• Willing to work in shifts and weekend support.
• Ability to see end-to-end customer impact.

Responsibilities

• Operate and support Production BSS IT project; maintain SLA.
• Ensure solutions meet business/technical needs using client assets.
• Troubleshoot issues; implement workarounds and preventive measures.
• Participate in on-call rotations; provide incident response.
• Ticket analysis and service interruption analysis.
• Ensure timely resolutions or escalation within SLA.
• Build strong customer relationships via clear updates.
• Analyze order fallouts; journalize billing requests; process payments.

Skills

REST API

Scripting (Shell)

Python

Bash

Docker

Kubernetes

Microservices

Monitoring (Prometheus)

ELK

Grafana

NoSQL (Couchbase, HBase)

PostgreSQL

Unix/Linux scripting

English (written & spoken)

Education

Bachelor’s degree in CS/Engineering or related field

Tools

OpenShift

Docker Compose

Kafka

Job description

Описание:

Let’s connect people globally! With a first-class team of engineers, Intellias provides and supports top-level services in the telecom sector all over the world. Join in and be among those who create the future of communications! Our client, a leading software and services provider for communications and media companies, is establishing the Support and Maintenance team for newly launched project in Ukraine, so looking for strong and motivated support personnel with experience in operating high-performing, scalable, enterprise-grade applications and frameworks (On-prem OpenShift, Kubernetes, HBase, Kafka).

Задачи:

Take responsibility on operations and support of Production BSS (Telecom Billing, rating, ordering, PCRF, network provisioning, IVR, Product catalog and API) IT project in ensuring the Maintenance and services operations SLA. Ensure solution meets customer business and technical needs by leveraging out clients IT assets and best practices while considering IT strategic goals. Troubleshoot and resolve application issues, implementing work arounds and proactive measures to prevent future occurrences. Participate in on-call rotations and provide timely incident response and resolution. Perform ticket analysis, service interruption analysis. Ensure timely resolution or escalation within the agreed SLA. This includes creating a positive customer support experience and building strong relationships through understanding the problem, communicating promptly on progress, and handling customers with a professional attitude. Analyze and fix order fallouts from various applications, journalize manual billing requests, process payments, and customize miscellaneous activities.

Требования:

• Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience).
• Familiarity with Business Support System (BSS) (billing, telecom billing, CRM, telecom CRM, ordering, logical inventory, product catalog – some of these modules experience is needed, and understanding how they are linked together).
• Technical Skills of Rest API Proficiency in scripting languages such as Shell, Python or Bash.
• Familiarity with containerization tools like Docker and container orchestration tools like Kubernetes.
• Must have experience of working with microservices.
• Experience with monitoring and logging tools (e.g., Prometheus, ELK stack, Grafana).
• Practical experience with NoSQL databases, such as Couchbase and HBase.
• Hands‑on expertise in PostgreSQL.
• Practical experience with Unix / Linux Scripting.
• Proficiency in English communication, both written and verbal.
• 4+ years of experience.
• Willing to work in shifts and weekend support model.
• Strong problem‑solving skills and the ability to work effectively in fast‑paced environments.
• Must have the ability to see the full End to End picture, including impact on the customer.

Будет плюсом:

Familiarity with Fuse, Camel, and Spring Boot is a plus; Knowledge of REACT and Redux is considered an added advantage; Proficiency in Core Java and Java scripting; Knowledge of API Man; Knowledge of Diameter Protocol is a plus.

Условия:

By creating a comfortable atmosphere in our team, we empower individuals to unlock their true potential and achieve extraordinary results. That’s why we offer a range of benefits that support your well-being and charge your professional growth.