Support Engineer

KRG Technologies; Chicago (IL); On-site; USD 65,000 - 90,000; Full time

Job summary

KRG Technologies in Chicago, IL seeks an experienced End User Support professional to handle Windows and Mac environments and provide high-touch IT service to executives. The role involves collaborating with offshore teams and ensuring smooth operation of conferencing tools and mobile devices.

The ideal candidate will combine strong communication with hands-on technical skills in Windows/Mac, Office, and modern collaboration platforms, supporting a nonprofit-focused environment.

Qualifications

• Experience delivering end-user IT support in Windows and Mac environments.
• Strong communication and customer service skills; experience with non-profit organizations is a plus.
• Experience collaborating with offshore teams and providing executive-level support.

Responsibilities

• Provide end-user IT support for Windows and Mac environments.
• Offer white-glove IT services to executives, including C-level support.
• Coordinate with offshore teams to resolve issues and manage deployments.
• Support conferencing tools (WebEx, Skype for Business) and mobile devices.

Skills

End User Support

Windows OS

Mac OS

Mobile Device Support

Office 2010/2016

Video Conferencing

WebEx

Skype for Business

Tools

SCCM

Jamf Pro

BIT9

Job description

Job Description

• 6-8 years of End User Support experience in handling Windows and Mac environment.
• Excellent Communication and Customer Service Skills preferably with experience in working for a Non-Profit Organization.
• Experience in working with offshore teams
• Providing white gloves IT service to C-level executives.
• Technical Knowledge: Windows OS | Mac OS | Mobile Device Support (Apple and Android) | Office 2010/2013/2016 | WebEx | Video Conference | Skype for Business | BIT9 | SCCM | Jamf Pro - All these from end user support perspective.

Additional Information

All your information will be kept confidential according to EEO guidelines.