Support - Elementary IT - District Wide

Young World Physical Education; Omaha (NE); On-site; USD 36,000 - 44,000; Full time

Job summary

Westside Community Schools in Omaha, NE seeks a Support - Elementary IT to maintain and troubleshoot district-wide technology at elementary sites. The role focuses on routine tasks and moderate troubleshooting to keep classrooms functioning smoothly.

The ideal candidate has a high school diploma (associate IT preferred), strong Apple device know-how, and solid skills with Microsoft Office/Google Workspace. This is a full-time, 12-month position starting Summer 2026.

Qualifications

• High school diploma required; Associate's degree in IT or equivalent preferred.
• Troubleshooting Apple devices (macOS, iPadOS) and basic networking.
• Strong knowledge of Microsoft Office and Google Workspace.
• Able to work in a team with students and staff.
• Self-starter; able to operate independently on assigned tasks.

Responsibilities

• Provide patient, positive, and enthusiastic technical support to elementary school district staff and students.
• Organize, prioritize, and accomplish varied work as assigned within the district help-desk ticket system.
• Perform moderately complex hardware tasks, including setup, configuration, and troubleshooting of macOS, iOS, and iPadOS devices.
• Troubleshoot and replace classroom A/V equipment and presentation systems.
• Respond to moderately complex inquiries by staff and students, routing ambiguous problems appropriately.
• Assist in executing department-level projects, such as device deployments and end-of-year collections.
• Assist with record-keeping and data entry for technology inventory.
• Perform routine checks of classroom technology to ensure devices are connected and powered.

Skills

Apple device troubleshooting

Networking basics

Office / Google Workspace

Team collaboration

Communication skills

Education

Associate's degree in IT

Professional training or equivalent experience

Tools

macOS

iPadOS

Apple devices

Job description

Support - Elementary IT - District Wide

Westside Community Schools District Wide - Omaha, Nebraska Open in Google Maps

This job is also posted in Westside Community Schools

Job Details

Job ID: 5764545
Application Deadline: Posted until filled
Posted: Jun 05, 2026 5:00 AM (UTC)
Starting Date: To Be Determined

Job Description

WESTSIDE COMMUNITY SCHOOLS

909 South 76th Street

Omaha, NE 68114

Position Available Starting Summer 2026

TITLE: Support - Elementary IT

LOCATION: Elementary School Sites (District-wide)

SHIFT TYPE: Full Time 12-Month

REPORTS TO: Technology Support Manager

DESCRIPTION: The Support - Elementary IT serves as a capable technical support resource for elementary staff and students. Operating independently within well-defined procedures, this role focuses on a mix of routine tasks and moderately complex troubleshooting to ensure daily school technology functions smoothly. This position requires judgment to handle non-routine help-desk requests, coordinates basic device deployments, and supports classroom presentation systems, acting to minimize minor disruptions to the educational environment.

ESSENTIAL FUNCTIONS:

• Provide patient, positive, and enthusiastic technical support to elementary school district staff and students.
• Organize, prioritize, and accomplish varied work as assigned within the district help-desk ticket system, balancing competing priorities.
• Perform moderately complex hardware tasks, including the setup, configuration, and troubleshooting of macOS, iOS, and iPadOS devices.
• Perform troubleshooting and replacement tasks on classroom A/V equipment and classroom presentation systems, resolving non-routine issues.
• Respond to moderately complex inquiries by staff and students, applying established processes to resolve issues before routing highly ambiguous problems to senior technicians.
• Assist in executing department-level projects, such as coordinating grade-wide device deployments and end-of-year collections.
• Assist with record-keeping and data entry for technology inventory to ensure accurate tracking of district assets.
• Perform routine checks of elementary classroom technology to ensure devices are connected and powered properly.

ADDITIONAL PERFORMANCE RESPONSIBILITIES OF THE POSITION:

• Maintain accurate and up-to-date records of tasks accomplished.
• Eager and able to learn new knowledge and skills to develop foundational IT abilities.
• Maintain a basic understanding of district workflows, policies, and operational procedures to complete tasks accurately.
• Maintain confidentiality of student and staff information.
• Attend meetings and training as directed.
• Demonstrate regular, reliable, and punctual attendance, positive work habits, and professional communication.
• Other duties as assigned by supervisor.

REQUIRED SKILLS AND QUALIFICATIONS:

• High school diploma required; Associate's degree in IT, professional training, or equivalent work experience (2–4 years) preferred.
• Moderately specialized skills in Apple device troubleshooting (macOS, iPadOS) and basic networking concepts.
• Solid working knowledge of computer concepts, productivity software (e.g., Microsoft Office, Google Workspace), and classroom A/V equipment.
• Able to work positively as a team with students, staff, faculty, administrators, and fellow team members.
• Self-starter; able to operate independently on assigned tasks within established guidelines.
• Flexible and willing to positively adjust to ever-changing environments.
• Strong basic communication skills; both written and oral.

Westside Community Schools is an EEO employer

Position Type: Full-Time
Salary: $19.85 Per Hour

Job Requirements

• Citizenship, residency or work visa required