Support Desk Data Analyst

SYSTEMTEC; Columbia (SC); Hybrid; USD 68,000 - 83,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Disability insurance

Life insurance

401K

Paid time off

Holidays

Tuition reimbursement

Paid OT

Job summary

SYSTEMTEC in Columbia, SC is seeking a data-driven analyst to support enterprise technology operations. You will analyze service desk performance, validate data, and build reports using T-SQL against SQL Server databases and SSRS to guide operational decisions.

The role requires 2–4 years in IT support or service desk, strong analytical skills, and the ability to collaborate with engineers and analysts. A hybrid work arrangement with onsite Columbia training is available, and sponsorship is not

Qualifications

• Experience writing SQL queries for SQL Server databases and data warehouses.
• 2-4 years in technical support, service desk operations, or related IT role.
• Strong data analysis and data validation practices.
• Experience designing, developing, testing, and implementing reports with SSRS.
• Ability to communicate findings and recommendations to technical teams.

Responsibilities

• Analyze service desk metrics, workflows, and customer satisfaction data to identify performance trends and opportunities for improvement.
• Develop and maintain SQL queries, reports, and data analyses to support operational decision-making.
• Validate data accuracy, investigate discrepancies, and address recurring issues.
• Evaluate service processes and recommend corrective actions, enhancements, and workflow improvements.
• Collaborate with analysts, engineers, and support teams to communicate findings and elevate service delivery.
• Assist with documentation, reporting standards, quality reviews, and continuous improvement initiatives.

Skills

T-SQL

Microsoft SQL Server

SSRS

SCSM

Cireson Portal

Tools

T-SQL

Microsoft SQL Server

SSRS

SCSM

Cireson Portal

Job description

Hybrid on-site and remote work in Columbia, SC offers a clear path to impact by supporting enterprise technology operations through data-driven analysis of service desk performance. You will validate operational data, build reports, and collaborate with technical teams to improve service quality and efficiency. The role offers a competitive salary of USD 75,000 per year and a comprehensive benefits package, including health, dental, disability, and life insurance, a 401K, paid time off, holidays, and tuition reimbursement.

Responsibilities

• Analyze service desk metrics, workflows, and customer satisfaction data to identify performance trends and opportunities for improvement.
• Develop and maintain SQL queries, reports, and data analyses to support operational decision-making.
• Validate data accuracy and quality, investigate discrepancies, and address recurring issues.
• Evaluate service processes and recommend corrective actions, enhancements, and workflow improvements.
• Collaborate with analysts, engineers, and support teams to communicate findings and elevate service delivery.
• Assist with documentation, reporting standards, quality reviews, and continuous improvement initiatives.

Requirements

• Must be authorized to work in the United States; there is no sponsorship or third-party agency involvement.
• 2-4 years of experience in technical support, service desk operations, or a related IT support role.
• Experience writing simple, intermediate, and complex T-SQL queries against Microsoft SQL Server databases and data warehouse environments.
• 1-2 years of experience working with relational databases, database transactions, and stored procedures.
• Experience designing, developing, testing, and implementing reports using SQL Server Reporting Services (SSRS).
• Strong understanding of relational database concepts, data analysis methods, and data validation practices.
• Ability to analyze trends, identify data quality issues, and develop recommendations for process improvements.
• Strong analytical, problem-solving, communication, and documentation skills.
• Ability to work independently, manage multiple priorities, and collaborate effectively with technical teams.
• Must be able to obtain a Top Secret security clearance (an interim clearance may be acceptable at time of hire).

Technologies

• T-SQL
• Microsoft SQL Server
• SQL Server Reporting Services (SSRS)
• System Center Service Manager (SCSM)
• Cireson Portal

Benefits

• Paid OT
• PTO
• Holidays
• Health insurance
• Dental insurance
• Disability insurance
• Life insurance
• 401K
• Tuition reimbursement

Location and schedule

Hybrid work arrangement with an initial onsite training period. The role requires onsite availability in Columbia, SC as dictated by business needs.