Support Coordinator

PPL First; Jersey City (NJ); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) plan

Employee assistance program

Career growth & training

Mileage reimbursement

Cell phone allowance

Structured travel expectations

Job summary

Public Partnerships LLC in New Jersey seeks a Field-Based Support Coordinator to educate and assist Medicaid participants in self-directed care programs. You will visit participants in their homes, help manage care plans, and support hiring direct care providers for safe, independent living.

Expect to travel to participant homes (up to 60 miles) and coordinate with a field team from a home office. Proficiency with Microsoft Office, CRM platforms, and electronic records is required.

Qualifications

• Based in Hudson County, NJ
• Preferred degree in social work, psychology, or related field
• 1+ years experience with vulnerable populations
• Valid driver’s license with reliable vehicle
• Proficient with Microsoft Office and digital tools

Responsibilities

• Visit participants at home (up to 60 miles) to provide guidance and education
• Assess home environments and address safety concerns
• Help participants understand and manage employer responsibilities
• Organize and manage caseload efficiently
• Collaborate with team while working independently in the field
• Use Microsoft Office, CRM platforms, and electronic records to stay organized

Skills

Communication

Multitasking

Organized

Microsoft Office

Digital tools

Driver's license

Reliable vehicle

Internet connection

Education

Degree in social work/psychology

Tools

CRM platforms

Electronic records

Job description

Job Description

Job Description

Your Role as a Support Coordinator - Field Based role

Candidates MUST be based in Hudson County, NJ, to be considered for this role.

As a Support Coordinator, you’ll work directly with Medicaid participants in self-directed care programs. Your role is to educate, guide, and support them in managing their care plans, hiring direct care providers, and ensuring their home environment is safe.

You’ll be out in the field meeting participants in their homes for at least 60% of your work hours, ensuring they have the resources they need to remain independent. The rest of your time will be spent completing documentation and connecting with team members from your home office.

What We Offer You:

• First-day medical, dental, and vision insurance – We’ve got you covered!
• Generous Paid Time Off – Because work-life balance matters.
• 401(k) retirement plan – Invest in your future.
• Employee Assistance Program – Supporting you beyond the job.
• Career growth & training opportunities – We invest in your success!
• Mileage reimbursement at the full federal rate – Get reimbursed for eligible travel related to participant home visits.
• Structured travel expectations – Home visit travel is managed within an established mileage cap to support work-life balance and efficient scheduling.
• Monthly cell phone allowance – Receive additional support to help cover business-related mobile usage while working in the field.

What You’ll Do:

• Visit participants in their homes (travel up to 60 miles) to provide guidance and education.
• Assess home environments and help resolve any safety concerns.
• Empower participants by helping them understand and manage their employer responsibilities.
• Organize and manage your caseload efficiently to maximize your impact.
• Collaborate with a dedicated team while working independently in the field.
• Use technology tools like Microsoft Office, CRM platforms, and electronic records to stay organized.

What You Bring to the Table:

• Passion for helping others live independently
• Strong communication & interpersonal skills
• Ability to multi-task, prioritize, and stay organized
• Experience with Microsoft Office and comfort with digital tools
• A valid driver’s license, a reliable vehicle, and a secure internet connection

Preferred: A degree in social work, psychology, or a related field and 1+ years of experience working with vulnerable populations.

Company Description

We're committed to bringing passion and customer focus to the business.

Public Partnerships LLC supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and "self" direct their own long-term home care. Our role as the nation’s largest and most experienced Financial Management Service provider is to assist those eligible Medicaid recipients to choose and pay for their own support workers and services within their state-approved personalized budget. We are appointed by states and managed healthcare organizations to better serve more of their residents and members requiring long-term care and ensure the efficient use of taxpayer funded services.

Our culture attracts and rewards people who are results-oriented and strive to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, entrepreneurial environment, and who want to make a difference in helping transform the lives of the consumers we serve. (learn more at www.pplfirst.com).

Company Description

We're committed to bringing passion and customer focus to the business.

Public Partnerships LLC supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and "self" direct their own long-term home care. Our role as the nation’s largest and most experienced Financial Management Service provider is to assist those eligible Medicaid recipients to choose and pay for their own support workers and services within their state-approved personalized budget. We are appointed by states and managed healthcare organizations to better serve more of their residents and members requiring long-term care and ensure the efficient use of taxpayer funded services.

Our culture attracts and rewards people who are results-oriented and strive to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, entrepreneurial environment, and who want to make a difference in helping transform the lives of the consumers we serve. (learn more at www.pplfirst.com).