Entry Level Customer Success Specialist Customer Service Phoenix, AZ

REYNOLDS & REYNOLDS CO; Phoenix (AZ); Remote; USD 50,000 - 70,000; Full time

Job summary

A leading company in the automotive sector seeks a Customer Success Specialist to deliver exceptional customer support across numerous dealerships. The role involves substantial software training and relationship management, with opportunities for professional development and a comprehensive benefits package. The ideal candidate will support customers both in-person and via video conference, requiring strong communication skills and the ability to travel.

Benefits

Medical, dental, and vision insurance

401(k) with up to 6% matching

Paid vacation and sick days

Referral bonuses

Professional development and training

Company car for business and personal use

Working remotely with a company cell phone and laptop

Qualifications

• Self-starter with strong time management skills.
• Excellent written and verbal communication.
• Ability to build strong customer relationships.

Responsibilities

• Provide high-level customer support to automotive dealerships.
• Ensure customers effectively use purchased software.
• Travel up to 50% for on-site support.

Skills

Customer Service

Communication

Time Management

Organizational Skills

Relationship Building

Education

Bachelor’s Degree or equivalent experience

Job description

Job Description:

As a Customer Success Specialist you will be responsible for providing high level customer support to approximately 30-50 automotive dealerships in a defined area. Functioning as a consultant, you will be responsible for providing excellent support for our products and ensuring that our customers are using the software that they purchased to their full potential. You will provide both on-site and video conference support to customers. Roughly 80% of the time you will be on-site and 20% will be video conference.

Customer Success Specialists work from a home office and will be provided a company car, cell phone, and laptop.

Training:

Paid Training! The nature of the position requires you to successfully complete an intensive training program. Training for this role will consist of classroom instruction at our offices in Houston, TX and Dayton, OH, as well as online courses where you will receive in-depth product training and automotive industry knowledge. In addition, you will be paired with mentors across the country where you can apply your classroom knowledge in a real-world setting.

Requirements:

• Bachelor’s Degree or equivalent experience
• Must be a self-starter with good time management skills
• Strong written and verbal communication skills
• Excellent customer service and organizational skills
• Ability to build strong customer relationships
• Must have a valid driver’s license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years
• Ability to travel, with overnight hotel stays, up to 50%
• Must have reliable home internet with sufficient bandwidth for video conferencing


Benefits:

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:- Medical, dental, vision, life insurance, and a health savings account- 401(k) with up to 6% matching- Company car for business and personal use- Working remotely with a company cell phone and laptop- Professional development and training- Promotion from within- Paid vacation and sick days- Eight paid holidays- Referral bonusesReynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer. Bachelor’s Degree or equivalent experience. Must be a self-starter with good time management skills. Strong written and verbal communication skills. Excellent customer service and organizational skills. Ability to build strong customer relationships. Must have a valid driver’s license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years. Ability to travel, with overnight hotel stays, up to 50%. Must have reliable home internet with sufficient bandwidth for video conferencing