Support Clerk / Receptionist

Concord Group Insurance; Westborough (MA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Support Clerk / Receptionist to join their dynamic team. This entry-level position involves crucial clerical duties within the Personal Lines Underwriting Department, ensuring smooth operations through effective communication and meticulous attention to detail. The role not only supports underwriting functions but also includes receptionist responsibilities, making it ideal for someone who thrives in a collaborative environment. With a comprehensive benefits package and a commitment to employee growth, this opportunity is perfect for anyone looking to start their career in the insurance industry.

Benefits

Medical Insurance

Vision Insurance

Dental Insurance

Life Insurance

Disability Insurance

Paid Time Off

401(k) Plan with Company Match

Qualifications

• High School diploma or equivalent required.
• Experience with Microsoft Outlook preferred.

Responsibilities

• Process applications for insurance, renewals, endorsements, and cancellations.
• Communicate with agents and company departments via phone or letter.
• Manage office supplies and maintain policy files.

Skills

Microsoft Outlook

Communication Skills

Attention to Detail

Typing Skills

Problem-Solving Skills

Education

High School Diploma

Job description

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A career at Concord Insurance Group is challenging and rewarding. Our group of caring associates creates financial security by helping individuals and businesses make a new start when a loss occurs.

Job Description

The Policy Rating Technician is responsible for general clerical duties within the Personal Lines Underwriting Department in support of the Underwriting Operations. This includes processing applications for insurance, renewals, endorsements, cancellations, audits, binders, and related materials following specific procedures and guidelines. The role also involves overseeing receptionist duties, including adhering to corporate security measures for visitors and vendors, clerical functions, and documenting visitor traffic. These duties are performed under general supervision.

Responsibilities

• Rate and/or code new business, renewals, endorsements, cancellations, and perform other policyholder service functions.
• Accurately enter business in the company portal and maintain policy files properly.
• Communicate by phone or letter with agents and company departments.
• Provide technical assistance in support of the Underwriting Operation.
• Interpret and apply verbal and written instructions, manuals, and rates.
• Prepare requests for reports from information or service bureaus.
• Answer all inbound operator calls and handle/process all returned mail.
• Screen all visitors and manage drop-offs/deliveries.
• Maintain and order office supplies, keeping areas stocked.
• Manage company pool vehicle keys, gas cards, and log requests/scheduling.

Requirements

• High School diploma or equivalent.
• Experience with Microsoft Outlook preferred.
• Strong communication skills (written and verbal).
• Attention to detail.
• Typing skills above average.
• Ability to work as a team with diverse individuals.
• Problem-solving skills and effective time and schedule management.

Benefits

Concord Group employees are eligible for a comprehensive total compensation package including medical, vision, dental, life, and disability insurance. We offer generous Paid Time Off, including vacation, personal, sick time, and holidays. Invest in your future with our competitive 401(k) plan with company match.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Administrative
• Industries: Insurance