Support Claims Clerk(Onsite)

400 Globe Life And Accident Insurance Company; Custer City (OK); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental and vision insurance

Company 401k

Pension plan

Paid holidays and time off

Parental leave

Wellness subscriptions

Mental health counseling

Education reimbursement

Discounted Rangers tickets

Job summary

Globe Life is seeking a Support Claims Clerk to join our Oklahoma City operations. The role involves organizing claim information for processing, data entry into mainframe systems, and supporting examiners and outside companies. Onsite position with emphasis on accuracy and confidentiality.

Ideal candidates will have a high school diploma, strong typing, proficiency in MS Office, and the ability to handle multiple tasks in a fast-paced environment. Prior data entry experience is a plus.

Qualifications

• High school diploma or equivalent required.
• Prior data entry experience a plus.
• Work experience in a production environment preferred.
• Strong computer literacy with Microsoft Office and Excel.
• Excellent typing skills with high attention to detail and accuracy.

Responsibilities

• Sort, import, and index claim documents into OnBase using RightFax or Outlook.
• Research unmatched mail items and forward to the appropriate department or examiner.
• Input initial benefit lines into Mainframe system for new claims.
• Assist examiners and analysts by creating and sending out letters for requested information.
• Research and verify policy information for outside companies.

Skills

Typing

Detail-oriented

Team player

Adaptability

Education

High school diploma or equivalent

Tools

OnBase

RightFax

Outlook

Excel

Microsoft Office

Job description

At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better.

Role Overview

Could you be our next Support Claims Clerk? Globe Life is looking for a Support Claims Clerk to join the team! This role is responsible for supporting the claim operation by completing a wide variety of tasks designed to gather and organize claim information for processing by claim examiners and analysts. This is a Onsite position located in Oklahoma City, Oklahoma.

What You Will Do

• Sort, import, and index claim documents received via electronic fax or e-mail into OnBase using RightFax or Outlook.
• Research to identify unmatched mail items and forward to the appropriate department or examiner.
• Input initial benefit lines into Mainframe system for new claims.
• Support examiners and analysts by creating and sending out letters for requested information.
• Research and identify policy information and create verifications with found information for outside companies.
• Answer telephones and provide basic customer service to outside companies.
• Accumulate and compile reports related to policy status and state searches for outside companies.
• Complete the Check Pull report daily.
• Process voids and stop payments for claim checks.
• Concurrently access multiple databases, software programs, and/or online tools to perform required job functions.
• Attend and actively participate in departmental meetings, trainings, and coaching sessions.
• Meet or exceed established productivity and quality standards while maintaining a high degree of quality control and validation.
• Maintain customer privacy and confidentiality in accordance with HIPAA standards.
• Perform additional duties as assigned by management.

What You Can Bring

• High school diploma or equivalent required.
• Previous data entry experience a plus.
• Work experience in a production environment preferred.
• Strong computer literacy with proficiency in Microsoft Office, Excel, and the ability to learn new systems quickly.
• Excellent typing skills with a high level of attention to detail and accuracy.
• Strong organizational and time management skills with the ability to manage multiple priorities and thrive in a fast-paced environment.
• Team player with ability to work independently and make autonomous decisions.

Applicable To All Employees of Globe Life Family of Companies

Reliable and predictable attendance of your assigned shift. Ability to work full time and/or part time based on the position specifications.

How Globe Life Will Support You

Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at Globe Life:

• Competitive compensation designed to reflect your expertise and contribution.
• Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
• Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
• Paid holidays and time off to support a healthy work-life balance.
• Parental leave to help our employees welcome their new additions.
• Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
• Company-paid counseling for assistance with mental health, stress management, and work-life balance.
• Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
• Discounted Texas Rangers tickets for a proud visit to Globe Life Field.

Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential.

At Globe Life, your voice matters.

Terms and Conditions

The Whole Globe Not only is it in our name, it’s in our hearts. Our Company thrives off of diversity and has created a culture focused on inclusivity. These two components are the pillars of our foundation and the guiding principles that build our employees and leaders.

No Ceiling

The insurance industry may be traditional, but Globe Life has been, is, and always will be dedicated to building an inclusive, sustainable, and inspiring environment that does not have a ceiling on growth.