Member & Provider Support Specialist II

Molina Healthcare; Tacoma (WA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

Molina Healthcare is seeking a level II Support Center Specialist to provide service across multiple lines of business (Medicaid, Medicare, Marketplace). You will handle calls, chats, and emails, document interactions, and contribute to first-call resolution and quality improvement.

This role emphasizes empathy, effective communication, and collaboration with internal teams. You will work standard Molina hours, assist with member and provider inquiries, and help maintain accurate records while

Qualifications

• 1 year or more of customer service, call center, or sales experience in a fast-paced environment.
• Proficiency in data processing and handling information.
• Strong attention to detail and time-management.
• Effective verbal and written communication skills.
• Ability to maintain confidentiality per HIPAA.
• Proficiency with Microsoft Office and related software.

Responsibilities

• Provides service support to members and/or providers via phone, chat, and email across multiple states/products.
• Assists with appeals and grievances, problem research and resolution, and creating member/provider materials.
• Supports member/provider issues with focus on retention and process improvement.
• Delivers high-quality customer service and strives for first-call resolution.
• Documents calls accurately across multiple platforms.
• Works scheduled Molina hours and adheres to lunch/break protocols; overtime/weekends as needed.
• Builds rapport empathetically and exceeds customer expectations.

Skills

Customer service

Data processing

Attention to detail

Communication skills

HIPAA compliance

Microsoft Office

Job description

Molina Healthcare is seeking a level II Support Center Specialist to provide service across multiple lines of business (Medicaid, Medicare, Marketplace). You will handle calls, chats, and emails, document interactions, and contribute to first-call resolution and quality improvement.

This role emphasizes empathy, effective communication, and collaboration with internal teams. You will work standard Molina hours, assist with member and provider inquiries, and help maintain accurate records while