Support Center Specialist II — Member & Provider Care

Molina Healthcare; Arizona; Remote; USD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

Molina Healthcare is hiring for a customer service specialist to support members and providers across phone, chat, and email channels. You will resolve issues, document interactions, and work with Medicaid, Medicare, and Marketplace lines of business.

The role requires attention to detail, confidentiality, and the ability to maintain high service levels. Hours are Monday through Friday with some overtime as needed, in a full-time capacity.

Qualifications

• 1 year of customer service, call center, or sales in a fast-paced environment.
• Strong verbal and written communication skills.
• Ability to maintain confidentiality and comply with HIPAA.

Responsibilities

• Provide level II support to Molina members and providers across multiple channels.
• Resolve issues, document calls, and achieve first-call resolution.
• Escalate appropriately and communicate with internal/external stakeholders.

Skills

Customer service

Data processing

Verbal communication

Written communication

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

CRM/Call center software

Job description

Molina Healthcare is hiring for a customer service specialist to support members and providers across phone, chat, and email channels. You will resolve issues, document interactions, and work with Medicaid, Medicare, and Marketplace lines of business.

The role requires attention to detail, confidentiality, and the ability to maintain high service levels. Hours are Monday through Friday with some overtime as needed, in a full-time capacity.