Support Center Specialist II: Member & Provider Support

Molina Talent Acquisition; Arizona; Remote; USD 40,000 - 48,000; Full time

Job summary

Molina Healthcare is seeking a Customer Service Specialist to support members and providers across Medicaid, Medicare and Marketplace lines. You will handle calls, chats, and emails, document interactions, and work toward first-call resolution.

Qualifications include 1+ year in customer service, strong communication skills, attention to detail, and HIPAA compliance. Proficiency in Microsoft Office and CRM tools is preferred.

Qualifications

• At least 1 year of customer service in a fast-paced environment.
• Strong data processing and attention to detail.
• Confidentiality and HIPAA compliance.
• Effective verbal and written communication skills.
• Proficiency with Microsoft Office suite.

Responsibilities

• Provide service support via phone, chat and email across multiple states/products.
• Document calls accurately across platforms and strive for first call resolution.
• Escalate issues per protocol and coordinate with internal/external stakeholders.
• Demonstrate empathy, build rapport and meet performance goals.
• Assist members and providers with benefits, claims and eligibility inquiries.

Skills

Customer service

Communication skills

Attention to detail

HIPAA compliance

Multitasking

Tools

Microsoft Office

Microsoft Teams

Genesys

Salesforce

Pega

QNXT

CRM

Verint

Job description

Molina Healthcare is seeking a Customer Service Specialist to support members and providers across Medicaid, Medicare and Marketplace lines. You will handle calls, chats, and emails, document interactions, and work toward first-call resolution.

Qualifications include 1+ year in customer service, strong communication skills, attention to detail, and HIPAA compliance. Proficiency in Microsoft Office and CRM tools is preferred.