Support Center Specialist II: Member & Provider Care

Molina Healthcare; Hattiesburg (MS); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive benefits

Equal Opportunity Employer

Job summary

Molina Healthcare is seeking an on-site Patient/Provider Support Associate to deliver level II customer service across Medicaid, Medicare and Marketplace lines. You will handle inquiries via phone, chat, and email, document interactions, and contribute to quality improvement initiatives to boost member and provider satisfaction.

The role emphasizes fast, accurate issue resolution, adherence to HIPAA, and collaboration with internal teams to support a positive experience for Molina members and

Qualifications

• 1 year of customer service, call center and/or sales experience in fast-paced/high-volume environments.
• Strong customer service skills and focus on quality interactions.
• Data processing experience and attention to detail.
• Ability to maintain confidentiality per HIPAA requirements.
• Excellent verbal and written communication capabilities.
• Proficiency with Microsoft Office and related software programs.

Responsibilities

• Provide level II support center assistance via phone, chat, and email across states and products.
• Resolves member/provider issues including appeals, grievances, and materials.
• Assist with process improvements to enhance retention and engagement.
• Deliver high-quality customer service and strive for first contact resolution.
• Document all calls accurately across multiple systems.
• Follow Molina hours, schedule lunches, and accommodate overtime/weekends as needed.
• Build rapport empathetically and exceed customer expectations.

Skills

Customer service

Data processing

Attention to detail

HIPAA compliance

Verbal and written communication

Microsoft Office

Tools

Microsoft Office

Microsoft Teams

Salesforce

Genesys

Pega

Job description

Molina Healthcare is seeking an on-site Patient/Provider Support Associate to deliver level II customer service across Medicaid, Medicare and Marketplace lines. You will handle inquiries via phone, chat, and email, document interactions, and contribute to quality improvement initiatives to boost member and provider satisfaction.

The role emphasizes fast, accurate issue resolution, adherence to HIPAA, and collaboration with internal teams to support a positive experience for Molina members and