Support Center Representative

Surfaceexperts; Spokane (WA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Full time

Hourly rate starts at $20+

Bonus potential monthly

Paid holidays

Sick leave

Vacation days

Health Reimbursement Account (HRA)

Bonuses monthly

Paid parking

Paid lunch breaks

Advancement opportunities

Low stress office environment

Job summary

Surface Experts is seeking a detail-oriented individual for a full-time, on-site role in Spokane, WA. You will answer calls, emails, and messages from franchise owners and customers, schedule technician jobs, and assist with administrative tasks across the national franchise network.

The position offers a fast-paced yet low-stress environment, with opportunities for growth and regular training. This role is in-person at our Spokane location with shifts between 6:00 am and 5:00 pm and no nights

Qualifications

• High School Diploma or GED equivalent.
• Experience in a fast-paced environment.
• Call Center experience is a plus.

Responsibilities

• Answer inbound calls, emails, and Teams messages from customers and franchise owners.
• Schedule jobs for technicians.
• Assist franchise owners with administrative tasks.
• Use online software to manage details.
• Work closely with the Support Center Team.
• Answer questions from customers about repairs.
• Support salespeople nationwide.
• Take part in regular meetings and trainings.

Skills

Call Center Experience

Customer service

Communication skills

Team collaboration

Education

High School Diploma or GED

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Company parties
• Free food & snacks
• Paid time off
• Training & development
• Wellness resources

Surface Experts is a growing franchise system based in Spokane, WA. We currently have 85+ franchises around the country and we support them from our main headquarters office in downtown Spokane. Our growing team of Support Center representatives work together to support our franchisees nationwide. We are working every day to build a great culture of supporting one another and helping our franchise owners succeed.

In this role, you would be answering phones, emails, and Teams messages from our franchisees and their customers, creating work orders, and helping to schedule them. This can be a fast-paced environment, while also staying low stress because our team is working together to stay consistent and support each other.

Role and Responsibilities:

• Answering inbound calls, emails, and Teams messages from customers and franchise owners
• Scheduling jobs for technicians
• Assisting franchise owners with administrative tasks
• Using online software to manage details
• Working closely with the Support Center Team
• Answering questions from customers about repairs
• Supporting salespeople in the field nationwide
• Taking part in regular meetings and trainings

Required Qualifications:

• High School Diploma, or GED equivalent
• Experience working in a fast-paced environment
• Call Center Experience is a plus

Benefits include:

• Full time - 40 hours
• Hourly rate starts at $20+ bonus potential monthly
• Variety of shifts offered, between 6:00 am and 5:00 pm
• No nights or weekends
• Paid holidays, sick leave, and vacation days
• Health Reimbursement Account with monthly company contributions
• Monthly performance-based bonuses, in addition to base pay
• Paid parking at our downtown location
• Paid lunch breaks
• Advancement opportunities & internal growth
• Welcoming, open-minded, and low stress office environment
• Consistent customers that are happy with our services and book with us often
• Helping small business owners (our franchisees) - not just a huge corporate company

We are looking for a detail-oriented person who enjoys working with a team and has a heart to serve others.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Ability to communicate orally. Hearing and vision within normal ranges with or without an assisted hearing device.
• No heavy lifting is expected, though occasional exertion of up to 25 lbs. of force may be required.
• The position is full-time in-person/on-site.
• The job is primarily performed indoors in a traditional office setting. Extended periods of sitting and extensive work at a computer and phone are normal.

Surface Experts is an Equal Opportunity,  Affirmative Action Employer. Qualified applicants are considered without regard to race, color, religion, citizenship, sex (including gender identity, gender expression and pregnancy), sexual orientation, age, national origin, military or veteran status, political preference, marital status, mental or physical disability including medical condition), genetic information or other status protected by law. If you require an accommodation in order to apply to this position, please contact your local recruiting representative at [e-mail]