Support Center Representative

Montana Credit Union; Great Falls (MT); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Health Plan

HSA

Lifestyle Spending

Life Insurance

Paid Time Off

EAP

401(k)

Job summary

Montana Credit Union in Great Falls is seeking a Support Center Representative to assist members via phone and digital channels, delivering accurate, friendly service and resolving account inquiries with professionalism.

You will work in our call center, handle transactions, research issues, and ensure compliance while upholding confidentiality and member-focused service.

Qualifications

• Excellent verbal and written communication skills with strong active listening abilities.
• Professional phone etiquette and interpersonal skills.
• Proficiency with core computer systems and comfort working with technology.
• Ability to read, interpret, and follow policies and procedures.

Responsibilities

• Assist members via phone and digital channels with account inquiries and transactions.
• Research and resolve member issues with accuracy and professionalism.
• Maintain confidentiality and comply with banking policies and procedures.
• Support member needs across multiple systems to ensure service excellence.

Skills

Verbal communication

Written communication

Active listening

Phone etiquette

Interpersonal skills

Policy interpretation

Education

High school diploma or equivalent

Tools

Core computer systems

Job description

Support Center Representative
Location:: Great Falls, MT

About Us

At Montana Credit Union, we believe dedication is the heart of our business. Through a sense of purpose and commitment to our members, our community, and each other, we know our efforts have a meaningful impact on others' lives.

We are currently hiring for a Support Center Representative in our call center with experience in the financial services industry. A Support Center Representative at Montana Credit Union works closely with members to help them achieve their financial goals, hopes, and dreams.

We offer competitive pay, a host of benefits, and the stability of an organization that has been serving our community for 85 years. Your experience matters here — and so does the impact you make. If you’re looking for meaningful work with a stable, member-focused organization, we invite you to learn more.

POSITION SUMMARY

The Support Center Representative serves as a primary point of contact for members who connect with Montana Credit Union through phone and digital channels within our call center. This position is responsible for delivering accurate, professional, and solutions-focused service while assisting members with account inquiries, transactions, research, and issue resolution. The Support Center Representative supports member needs across multiple systems and service channels, ensuring compliance, confidentiality, and operational excellence in every interaction.

Guided by Montana Credit Union’s core values of Innovation, Dedication, Empowerment, and Authenticity, this role contributes to meaningful member experiences by building trust, providing timely and accurate information, and proactively identifying products and services that align with members’ financial needs. A high level of professionalism, attention to detail, and commitment to service excellence are required.

COMPENTENCIES

• Strong commitment to member service excellence.
• High level of integrity, discretion, and accuracy.
• Professional, friendly, and patient communication style.
• Adaptable and reliable with a team-oriented mindset.
• Detail-oriented with the ability to manage multiple tasks efficiently.

KNOWLEDGE, SKILLS & ABILITIES

• Excellent verbal and written communication skills with strong active listening abilities.
• Professional phone etiquette and interpersonal skills.
• Proficiency with core computer systems and comfort working with technology.
• Ability to read, interpret, and follow policies and procedures.
• Strong problem-solving skills with the ability to identify alternative solutions.
• Ability to maintain positive working relationships with members and coworkers.

MINIMUM QUALIFICATIONS

• High school diploma or equivalent required.
• Call center and/or customer (member) service experience preferred.
• Experience in a financial institution or other regulated environment preferred.

SALARY

BENEFITS

• High-Deductible Health Plan, which includes Dental & Vision
• Health Savings Account with employer match
• Lifestyle Spending Account with employer contribution
• Voluntary Insurance (Life, AD&D, Critical Illness & Accident)
• Group Life Insurance
• Paid Time Off
• Employee Assistance Program
• 401(k) with employer match