Teller

Montana Credit Union; Great Falls (MT); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Health Plan

HSA with employer match

Lifestyle Spending Account

Voluntary Insurance

Group Life Insurance

Paid Time Off

Employee Assistance Program

401(k) with employer match

Job summary

Montana Credit Union is hiring a Teller I to serve as a front-line representative providing accurate, professional, and member-focused service through in-branch, drive-thru, and PTM interactions. You will handle routine financial transactions, balance cash, and assist members with day-to-day needs while ensuring privacy and compliance.

Guided by our values of Innovation and Dedication, this position emphasizes trust, timely information, and thoughtful product recommendations to meet members’

Qualifications

• High school diploma or equivalent required.
• Prior cash handling and/or customer (member) service experience preferred.

Responsibilities

• Deliver accurate, professional, member-focused service in-branch, drive-thru, and PTM interactions.
• Process routine financial transactions with cash-handling accuracy.
• Maintain cash balance accuracy and safeguard confidentiality and regulatory compliance.
• Identify member needs and offer appropriate products and services.
• Ensure a high level of professionalism and service excellence.

Skills

Cash handling

Customer service

Verbal communication

Active listening

Technology proficiency

Policy compliance

Problem solving

Teamwork

Detail oriented

PTMs operation

Education

High school diploma or equivalent

Tools

Core banking systems

PTMs

Digital banking tools

Job description

About Us

At Montana Credit Union, we believe dedication is the heart of our business. Through a sense of purpose and commitment to our members, our community, and each other, we know our efforts have a meaningful impact on others' lives.

We are currently hiring for a Teller with experience in the financial services industry. Tellers at Montana Credit Union work closely with members to help them realize their financial goals, hopes, and dreams.

We offer competitive pay, a host of benefits, and the stability of an organization that has been serving our community for 85 years. Your experience matters here — and so does the impact you make. If you’re looking for meaningful work with a stable, member-focused organization, we invite you to learn more.

POSITION SUMMARY

The Teller I serves as a primary front-line representative of Montana Credit Union, delivering accurate, professional, and member-focused service through in-branch, drive-thru, and Personal Teller Machine (PTM) interactions. This position is responsible for processing routine financial transactions, maintaining cash-balance accuracy, and assisting members with day-to-day account needs, while ensuring compliance, confidentiality, and operational excellence.

Guided by Montana Credit Union’s core values of Innovation, Dedication, Empowerment, and Authenticity, this role contributes to meaningful member experiences by building trust, providing timely and accurate information, and proactively identifying products and services that align with members’ financial needs. A high level of professionalism, attention to detail, and commitment to service excellence are required.

COMPETENCIES

• Strong commitment to member service excellence.
• High level of integrity, discretion, and accuracy.
• Professional, friendly, and patient communication style.
• Adaptable and reliable with a team-oriented mindset.
• Detail-oriented with the ability to manage multiple tasks efficiently in a fast-paced environment.

KNOWLEDGE, SKILLS & ABILITIES

• Working knowledge of cash handling and balancing procedures.
• Proficiency with core computer systems and comfort working with technology, including PTMs and digital banking tools.
• Excellent verbal communication and active listening skills.
• Ability to read, interpret, and follow policies and procedures accurately.
• Strong problem-solving skills with the ability to identify alternative solutions.
• Ability to maintain positive working relationships with members and coworkers.
• Ability to work effectively in a member-facing environment, including operating PTMs in a secure or enclosed setting.

MINIMUM QUALIFICATIONS

• High school diploma or equivalent required.
• Prior cash handling and/or customer (member) service experience preferred.

SALARY

• $16.50 Hourly DOE

BENEFITS

• High-Deductible Health Plan, which includes Dental & Vision
• Health Savings Account with employer match
• Lifestyle Spending Account with employer contribution
• Voluntary Insurance (Life, AD&D, Critical Illness & Accident)
• Group Life Insurance
• Paid Time Off
• Employee Assistance Program
• 401 (k) with employer match