Support Center Coach

Guidehouse; Washington (District of Columbia); On-site; USD 113,000 - 188,000; Full time

Benefits offered by this job

Medical, Rx, Dental & Vision Insurance

401(k) Retirement Plan

Parental Leave

Job summary

Guidehouse is seeking a Support Center Coach to support a public diplomacy office at the Department of State. You will manage a portfolio of missions and serve as the liaison between practitioners and Department resources, field requests, and connect them with expertise across the Bureau and Department.

The role includes coaching sessions to empower self-discovery and accountability, applying coaching best practices, and solving complex challenges with a range of solutions.

Qualifications

• Active and maintained SECRET security clearance.
• Experience in public diplomacy or government client work.
• FIVE+ years in leadership roles improving performance at multiple levels.

Responsibilities

• Manage a portfolio of embassies, consulates, and domestic offices.
• Field and triage incoming requests and identify practitioner needs.
• Conduct consultations to design solutions and connect with subject-matter experts.
• Provide coaching sessions to empower practitioners and support self-discovery.

Skills

Coaching

Leadership

Stakeholder management

Communication

Attention to detail

Education

Bachelors Degree

Job description

Job Family:Operational EffectivenessTravel Required:NoneClearance Required:Active SecretWhat You Will Do:Guidehouse is seeking a Support Center Coach to support a public diplomacy office at the Department of State. This office is responsible for strengthening the effectiveness of public diplomacy practitioners by streamlining access to Department resources, enhancing tailored support, and improving transparency and coordination across bureaus so that public diplomacy practitioners can do their jobs more effectively.As a Support Center Coach, you will manage a portfolio of missions (embassies, consulates, and domestic public diplomacy offices) and serve as the primary liaison between the public diplomacy practitioners at these missions and the support services offered by the Bureau and Department. In this fast‑paced, service‑oriented role, you will field and triage incoming requests, conduct consultations with practitioners to identify their needs, identify solutions, and connect them with subject-matter expertise across the Department.The Support Center Coach will provide coaching sessions to empower self-discovery and accountability for their practitioners, as needed. Drawing on coaching best practices used across the Support Center- such as asking open-ended questions, practicing empathy, ensuring psychological safety, and detaching from specific outcomes so that the practitioner(s) can find solutions that work for them and their teams. Coaches guide practitioners in identifying solutions that work for their teams and local contexts. Some practitioner needs will have straightforward answers available through Department resources; others will be complex and require the Coach to use coaching skills, facilitation techniques, and problem‑solving approaches to support the practitioner in navigating challengesWhat You Will Need:An ACTIVE and MAINTAINED "SECRET" Federal or DoD security clearanceBachelors DegreePrevious experience working in public diplomacy for the Department of State.FIVE (5) years or more experience in a leadership role that required improving individual, team, and organizational performance.What Would Be Nice To Have:ICF Coaching certifiedAbility to work in a dynamic and collaborative team environmentAbility to bridge cultural and language barriers while working with clients where English may be a second languageAbility to learn and adopt concepts and strategies related to strategic planning, monitoring and evaluation, audience analysis, best practices and techniquesAbility to travel internationally to any location requestedAbility to view problems from multiple angles and apply a variety of solutions to solving themAbility to professionally represent Guidehouse when participating and leading client-facing discussions and meetingsExcellent attention to detailExcellent organizational, written, and oral communication skillsThe annual salary range for this position is $113,000.00-$188,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.What We Offer:Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.Benefits include:Medical, Rx, Dental & Vision InsurancePersonal and Family Sick Time & Company Paid HolidaysPosition may be eligible for a discretionary variable incentive bonusParental Leave and Adoption Assistance401(k) Retirement PlanBasic Life & Supplemental LifeHealth Savings Account, Dental/Vision & Dependent Care Flexible Spending AccountsShort-Term & Long-Term DisabilityStudent Loan PayDownTuition Reimbursement, Personal Development & Learning OpportunitiesSkills Development & CertificationsEmployee Referral ProgramCorporate Sponsored Events & Community OutreachEmergency Back-Up Childcare ProgramMobility StipendAbout GuidehouseGuidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [e-mail]. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact [e-mail]. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.