Support Center - Accounts Receivable Supervisor

Surface Experts Franchising; Spokane (WA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Free food & snacks

Wellness resources

401(k) matching

Bonus based on performance

Paid holidays

Sick leave

Vacation days

Paid parking at our downtown location

Paid lunch breaks

Advancement opportunities

Low stress office environment

Job summary

Surface Experts Franchising is seeking an AR Supervisor to manage day-to-day AR operations at the Support Center. You will prioritize workloads, ensure timely deadlines, and lead a team to deliver high-quality AR support to franchisees.

You will develop processes, onboard staff, coach performance, and collaborate with the Support Center Director to optimize the AR program and outcomes.

Qualifications

• High School Diploma or GED required.
• 2+ years accounts receivable experience.
• 2+ years management or lead experience.
• Experience in a fast-paced environment.
• Call center experience is a plus.

Responsibilities

• Oversee day-to-day AR function, prioritize workloads, meet deadlines and service levels.
• Lead AR team development, establish best practices, and partner with Support Center Director to improve AR program.
• Coordinate outbound communications to franchisees and track interactions in SENet.
• Organize workload to meet AR deadlines and KPI targets.
• Develop and maintain AR SOPs and workflows to improve efficiency and outcomes.
• Onboard and train new AR Representatives and maintain training materials.
• Conduct monthly check-ins and biannual performance reviews with AR staff.
• Support franchisees as AR subject-matter expert and promote AR best practices.

Skills

Accounts receivable

Leadership

Call center

Franchise support

Education

High School Diploma or GED

Job description

Benefits

• Free food & snacks
• Wellness resources
• 401(k) matching
• Bonus based on performance

Role Overview

The Support Center AR Supervisor is responsible for the day-to-day management and performance of the Accounts Receivable (AR) function within the Support Center. This role ensures AR workloads are effectively prioritized and executed, program deadlines and service levels are met, and franchisees receive consistent, high-quality support. The AR Supervisor also leads AR team development, establishes best practices, and partners with the Support Center Director (SCD) to continuously improve the AR Program.

Key Responsibilities

• Outbound AR Communications: Meet weekly and monthly volume goals of customers contacted and interactions logged on SENet to partner with all franchisees enrolled in the AR Program.
• AR Operations & Workload Management: Organize and prioritize the AR team’s workload to consistently meet AR Program deadlines, performance expectations, and service-level requirements for SENet tickets and AR-related emails.
• Process & SOP Development: Develop, maintain, and continuously improve AR SOPs, workflows, and best practices for the AR Team and franchisees. Identify and implement opportunities to improve efficiency, response times, program adoption, and financial outcomes in collaboration with SCD.
• Team Onboarding & Development: Lead the onboarding and training of new AR Representatives. Maintain accurate and effective AR training materials and resources within FUSE.
• Performance Management: Conduct monthly check-ins and biannual performance reviews with AR Representatives, providing coaching and development while holding team members accountable to established KPIs, service standards, and job responsibilities.
• Franchisee Support & Engagement: Serve as an AR subject-matter expert for franchisees, helping resolve complex issues, increasing adoption of the AR Program, and promoting best practices that improve collections and franchisee satisfaction.

Key Performance Indicators (KPIs)

• Days Sales Outstanding (DSO): ≤ 5 days
• AR Program Adoption & Engagement: ≥ 75% of franchisees opted in and actively engaged with the AR Program
• Franchisee Satisfaction: ≥ 75% satisfaction with the AR Program
• Invoice Activity: 100% of invoices interacted with at least once every two weeks
• Response Time: ≤ 45-minute median first-response time for all SENet tickets and AR-related emails

Required Qualifications

• High School Diploma, or GED equivalent
• 2+ years working with account receivable
• 2+ years of management or lead experience
• Experience working in a fast-paced environment
• Call Center Experience is a plus

Benefits include

• Full time - 40 hours
• Variety of shifts offered, between 6:00 am and 5:00 pm
• No nights or weekends
• Paid holidays, sick leave, and vacation days
• Health Reimbursement Account with monthly company contributions
• Monthly performance-based bonuses, in addition to base pay
• Paid parking at our downtown location
• Paid lunch breaks
• Advancement opportunities & internal growth
• Welcoming, open-minded, and low stress office environment
• Consistent customers that are happy with our services and book with us often
• Helping small business owners (our franchisees) - not just a huge corporate company

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Ability to communicate orally. Hearing and vision within normal ranges with or without an assisted hearing device.
• No heavy lifting is expected, though occasional exertion of up to 25 lbs. of force may be required.
• The position is full-time in-person/on-site.
• The job is primarily performed indoors in a traditional office setting. Extended periods of sitting and extensive work at a computer and phone are normal.

Surface Experts is an Equal Opportunity, Afffirmed Action Employer. Qualified applicants are considered without regard to race, color, religion, citizenship, sex (including gender identity, gender expression and pregnancy), sexual orientation, age, national origin, military or veteran status, political preference, marital status, mental or physical disability including medical condition), genetic information or other status protected by law. If you require an accommodation in order to apply to this position, please contact your local recruiting representative at [e-mail]