Support Business Analyst

The Timberline Group; St. Louis (MO); On-site; USD 75,000 - 95,000; Full time

Job summary

The Timberline Group in Brentwood, Missouri is seeking a Business Analyst specializing in financial systems to join our Technology team. The role focuses on maintaining, supporting and enhancing our business applications today while contributing to the next generation of tools.

You will analyze requirements, perform troubleshooting, configure systems, document solutions, and train end users. Strong communication and problem-solving skills are essential in a fast-paced, cross-functional

Qualifications

• Bachelor’s Degree in a technology related field.
• 5+ years of experience in a support role.
• Experience with Financial ERP applications, Viewpoint is a plus.
• Light SQL proficiency, especially in Microsoft SQL Server environments.

Responsibilities

• Troubleshoot and perform user setup and minor enhancements on business applications.
• Configure and customize to meet business requirements and maintain imports/integrations.
• Analyze, extract and translate business requirements into technical requirements.
• Test changes and enhancements to deliver the best possible solution.
• Document requirements and solutions for development resources.
• Identify root cause for issues and recommend permanent solutions.
• Create training guides and documentation for a wide range of audiences.
• Conduct trainings (classroom, 1 on 1, webinar, recorded) for end users.
• Identify break/fix incidents and work with cross functional teams to resolve them.
• Communicate effectively with a wide range of end users/business users.

Skills

Communication

Troubleshooting

Analytical thinking

Root cause analysis

Documentation

Cross-functional

Training delivery

Customer service

Agile environment

Education

Bachelor’s degree in a technology related field

Tools

Microsoft SQL Server

Viewpoint ERP

Job description

We are looking for a Business Analyst specializing in our financial systems to join our established Technology team in our Brentwood Missouri office. The Business Analyst will maintain, support and enhance various business applications we have in place today as well as be part of the team to bring the next set of business tools to our organization.

Responsibilities:

• Perform troubleshooting, user setup and minor enhancements on business applications ranging from out of the box to custom developed in an evolving and growing environment.
• Complete configuration and customization activities to meet business requirements, including basic maintenance of imports and integrations between products
• Analyze, extract and translate business requirements into technical requirements
• Effectively test changes and enhancements to deliver the best possible solution
• Accurately document requirements and solutions so that it can be communicated to development resources
• Identify root cause for commonly occurring issues and recommend permanent solutions
• Create training guides and documentation for a wide range of audiences
• Conduct trainings (classroom, 1 on 1, webinar, recorded) for end users
• Identify break/fix incidents versus enhancement requests, work well with other cross functional teams to resolve any break/fix incidents
• Be able to communicate effectively with a wide range of end users/business users

Qualifications:

• Bachelor’s Degree in a technology related field.
• 5+ years of experience in a support role.
• Ability to quickly grasp applications purpose and understanding of it’s process.
• Experience in system support and be able to perform root cause analysis to find out if it's a system issue, operation issue, master data issue, etc
• Ability to quickly grasp applications purpose and understanding of it’s process.
• Experience with Financial ERP applications/process, Viewpoint is a plus.
• Light SQL proficiency, especially in Microsoft SQL Server environments
• General understanding of SQL and relational databases preferred.
• Self-motivated individual who can find innovative ways to solve recurring problems.
• Strong troubleshooting, analytical, reasoning and research abilities.
• Exceptional communication skills both written and verbal.
• Strong interpersonal skills and rock star level customer service.
• Thrive in a fast-paced and agile work environment.