Support Broker/Case Manager (DC)

GT Independence, LLC; Silver Spring (MD); On-site; USD 50,000 - 61,000; Full time

Job summary

GT Independence is seeking a dedicated Support Broker to coordinate daily Medicaid Waiver services and promote participant growth and independence in line with district regulations and GT policies.

The role requires building relationships with agency staff and families, maintaining documentation, and guiding participants through ISP outcomes, budget management, and access to community resources; travel within the District of Columbia may be required.

Qualifications

• Meet DHCF waiver case manager requirements.
• Criminal background checks completed.
• Experience with the population as specified.
• Flexible work hours and travel.

Responsibilities

• Coordinate daily operation of Medicaid Waiver services.
• Promote growth and independence of participants.
• Develop relationships with Agency staff and families.
• Ensure documentation quality and compliance with state rules.
• Abide by agency policies and procedures.
• Participate in performance improvement and safety of participants.
• Assist in forming community connections for participant inclusion.
• Support participants in developing social networks and accessing non-Medicaid resources.
• Guide participants in problem solving and decision making.
• Advocate and collaborate with other organizations on behalf of participants.
• Assist with plans (IEP, ISP, or service plan).
• Provide training on Employer of Record Model where applicable.
• Explain budget management under Employer of Record Model.
• Coordinate with Support Services provider for self-directed services.
• Provide information on recruiting, hiring, and training staff for self-directed services.
• Assist with staff scheduling and duties for self-directed services.
• Explain staff qualifications and record-keeping requirements.

Skills

Interpersonal skills

Schedule management

Travel willing

Team collaboration

Communication skills

Education

Master degree in Social Work

Bachelor degree + 2 years experience

Registered Nurse (RN)

Associate degree + 3 years experience

Tools

Microsoft Office

Job description

Work for a company where you make a difference in people's lives every day!

At GT, we know that our people are at the heart of our success. If you love your work, enjoy collaboration, and want to learn, you’ve come to the right place! Let us help you discover a new passion for doing good in a growing industry.

GT Independence has won numerous awards and recognitions for being a great workplace, including being named a National “Best and Brightest Companies to Work For” in 2026!

The Support Broker is responsible for coordinating the daily operation of Medicaid Waiver services, and for promoting personal growth and independence of participants in accordance with state and program regulations, GT Independence Policy and Procedures, and applicable accreditation standards.

RESPONSIBILITIES AND DUTIES

• Ensure personal growth and independence of service participants through initial development and on-going support, monitoring, supervision, and training of staff.
• Develop and maintain relationships with Agency staff, other providers and individuals/families.
• Know, understand, and abide by GT Mission and Values and quality of service standards.
• Ensure quality and timeless of all documentation in accordance with all state and agency requirements.
• Abide by all agency policies and procedures.
• Monitor for and participate in performance improvement and ensuring quality in the health and safety of service participants.
• Complete written assignments as assigned.
• Assist in forming and sustaining a full range of relationships with natural and community supports that allows the participant meaningful community integration and inclusion.
• Support the participant in developing social networks with community organizations to increase the participant’s opportunity to expand valued social relationships.
• Assist in locating and accessing non-Medicaid community supports and resources that are related to achieving Individual Support Plan (ISP) outcomes: this includes social and educational resources, as well as natural supports.
• Provide instruction and counseling which guides the participant in problem solving and decision making.
• Advocate and collaborate with other individuals and organizations on behalf of the participant.
• Support the person in preparing, participating in, and implementing plans of any type (IEP, ISP, or service plan, etc.)
• Provide training on the Individual and Family Directed supports Option, if the participant is considering directing services and supports (Employer of Record Model).
• Provide guidance with the management of the individual & Family directed budget (Employer of Record Model).
• Coordinate services with the financial Support Services provider, if the individual is self-directing services under the Employer of Record Model, including guidance on use of the Individual and Family Directed (Participant-Directed Budget) (Employer of Record Model).
• Provide information on recruiting, hiring, managing, training, evaluating, and changing support staff, if the participant is self-directing services (Employer of Record Model).
• Assist with the development of schedules and outlining staff duties, if the participant is self-directing services considering directing services and supports (Employer of Record Model)
• Assist with understanding staff financial forms, qualifications and record keeping requirements, if the participant is self-directing services (Employer of Record Model)
• Provide on-going information to assure that participants and their families/representatives understand the responsibilities involved with participant direction, including reporting on expenditures and other relevant information and training (Employer of Record Model).
• Inform and coordinate community resources including coordination among primary, preventative and chronic care providers.
• Assist in locating options for renting or purchasing a personal residence, assist with purchasing furnishings for the personal residence.
• Other duties as assigned.

MINIMUM REQUIREMENTS

• Be 18 years of age or older;
• Meet the DHCF requirements for a waiver case manager:
• Have current, appropriate licensure,
• Have a Master degree in Social Work, Psychology, Counseling, Rehabilitation, Nursing Gerontology or Sociology and one (1) year experience with the population(s); OR
• Bachelor degree and two (2) years’ experience with the population(s); OR
• Registered Nurse (RN); OR
• can have an Associate degree and three (3) years’ experience with the population(s).
• Successfully complete a criminal background check pursuant to the District’s criminal background check, Health-Care Facility, Unlicensed Personnel Criminal Background Check Act of 1998, and the FBI Criminal History Check;
• Not on the DC OIG Exclusion List;
• Complete a required training course on the District’s Services My Way Program and traditional Medicaid program, and demonstrate an understanding of the program and the role and responsibilities of a Support Broker;
• Receive ongoing required training, as required by DHCF.
• The Support Broker may not work for the VF/EA FMS-Support Broker entity and concurrently as a waiver case manager or for a direct care service organization.

ADDITIONAL EXPERIENCE AND QUALIFICATIONS

• Excellent knowledge of habilitation and personal assistance scope of services, state specific regulations and applicable regulation standards, and applicable accreditation standards.
• Excellent interpersonal skills.
• Ability to manage a schedule and frequent travel
• Strong desire to help individuals live a life of their choosing
• Strong networking skills; knowledge of the local community; ability to connect people to community resources
• Proof of state curriculum and any other state-mandated training for this position.
• Work hours are must remain flexible as work schedule may vary noted due to needs of persons receiving services.
• Strong oral and written communication skills
• Personal computer skills, specifically Microsoft Office products
• Strong ability to participate in a highly effective team
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and terminology.

WORK ENVIRONMENT

• Work is performed in a typical office setting. Travel within the District of Columbia is required.

GT Independence is a national, family-founded organization and a trusted leader in personal and financial services for people in need of home and community-based care throughout the country. We help thousands of people in public health programs across the country find and hire their own personal assistants.

Our teams strive to create trust, autonomy and fun. We believe that everyone can contribute and that the best employees are intrinsically motivated, so we excel because we respect each other and we love what we do.

We value excellence, but we won’t micromanage to achieve it. If you are self-motivated, we’ll give you the freedom to succeed on your own. Team members enjoy flexible time off, competitive wages and benefits and the opportunity to grow professionally.

Job Type: Full-time

Salary: From $55,000.00 per year