Support Audio Engineer

Stella Contracting, Inc; Remote; USD 70,000 - 95,000; Full time

Job summary

A leading audio technology company is seeking a Support Audio Engineer to provide remote technical support and troubleshooting for audio systems. This role collaborates with product and engineering teams to ensure high-quality sound performance. Candidates must have a Bachelor's degree in a related field and 3–5 years of experience. The position offers an annual salary range of $70,000 – $95,000 and comprehensive benefits including medical, dental, and flexible remote work arrangements.

Benefits

Comprehensive medical, dental, and vision insurance

401(k) retirement plan with employer matching

Paid time off and holidays

Flexible remote work arrangements

Qualifications

• 3–5 years of experience in audio engineering or technical support.
• Excellent problem-solving and organizational skills.
• Strong knowledge of audio systems and sound processing.

Responsibilities

• Provide technical support for audio hardware and software.
• Collaborate with teams to resolve technical issues.
• Guide users on optimal audio setup and configuration.

Skills

Audio systems expertise

Problem-solving skills

Communication skills

Technical troubleshooting

Education

Bachelor's degree in Audio Engineering or related field

Tools

Digital Audio Workstations (DAWs)

Job description

The Support Audio Engineer provides technical support, troubleshooting, and guidance for audio systems, software, and hardware to ensure high-quality sound performance for customers and internal teams. This role works closely with product, engineering, and support teams to resolve technical issues and optimize audio solutions in a fully remote environment.

This position is strictly open to candidates who currently reside in the United States and are legally authorized to work in the U.S. Applications from individuals residing outside the United States will be rejected.

Key Responsibilities:

• Provide remote technical support for audio hardware, software, and systems
• Troubleshoot, diagnose, and resolve audio issues for customers and internal teams
• Collaborate with product, engineering, and development teams to identify and elevate technical problems
• Guide customers and staff on optimal audio setup, configuration, and performance
• Maintain and update technical documentation, knowledge base articles, and troubleshooting guides
• Participate in testing new audio products, software updates, and system improvements
• Monitor and report on recurring audio issues, providing insights for product enhancements
• Assist with training and onboarding new users and team members on audio systems
• Ensure compliance with quality, safety, and performance standards

Required Qualifications:

• Bachelors degree in Audio Engineering, Music Technology, Computer Science, or related technical field, or equivalent experience
• 3–5 years of experience in audio engineering, technical support, or related roles
• Strong knowledge of audio systems, digital audio workstations (DAWs), and sound processing
• Experience troubleshooting hardware and software audio issues
• Excellent problem-solving, analytical, and organizational skills
• Strong written and verbal communication skills
• Ability to work independently and manage multiple technical issues in a remote environment
• Familiarity with networking, audio protocols, and remote collaboration tools

Preferred Qualifications:

• Experience supporting professional audio equipment in live or studio environments
• Certifications in audio engineering, network audio, or relevant technologies
• Knowledge of signal flow, acoustics, and audio standards
• Experience with customer-facing support in SaaS, streaming, or broadcast technology

Compensation:

Annual Salary Range: $70,000 – $95,000 USD, based on experience, technical expertise, and geographic location

Benefits:

• Comprehensive medical, dental, and vision insurance
• 401(k) retirement plan with employer matching
• Paid time off, paid holidays, and sick leave
• Life, short-term, and long-term disability insurance
• Flexible remote work arrangement
• Professional development, training, and certification reimbursement
• Employee wellness and assistance programs

Work Authorization & Residency Requirement:

Must be legally authorized to work in the United States

Must currently reside within the United States

Applications from candidates outside the U.S. will not be considered