Support Associate - White House Black Market

Chico's; Troy (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a dynamic team dedicated to creating a stylish and welcoming shopping experience for women. As a Support Associate, you'll play a vital role in maintaining operational excellence and ensuring customer satisfaction. Your responsibilities will include processing merchandise, supporting visual merchandising, and promoting a collaborative team environment. This role offers an exciting opportunity to grow in a fast-paced retail setting while delivering exceptional service to customers. If you're passionate about fashion and eager to contribute to a positive team culture, this position is perfect for you.

Qualifications

• Must be 18 years or older with a high school diploma or equivalent.
• Previous stock or cashier experience preferred.

Responsibilities

• Support a customer-focused sales culture and perform various sales functions.
• Process merchandise and ensure proper storage and organization.

Skills

Customer Service Skills

Organizational Skills

Communication Skills

Teamwork Skills

Ability to Multi-task

Education

High School Diploma or Equivalent

Job description

Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautiful.

POSITION OBJECTIVE:

The Support Associate is responsible for supporting a customer and product-focused sales culture, where our core principles are at the forefront of all store operations. This includes performing various sales functions such as merchandise handling, stock processing, and stockroom organization. We love what we do and believe that with our teams, we are the most amazing place to work, learn, and grow!

FUNCTIONAL RESPONSIBILITIES:

Operational Excellence

• Process merchandise, ensuring items are properly stored, ticketed, and easily located for replenishment on the sales floor; reorganize merchandise as needed to maximize stock space.
• Ensure new products are properly merchandised and represented in a timely manner.
• Enter all receiving documents into the computer system, reconcile merchandise invoices, and complete store-to-store transfers and locate requests accurately and promptly.
• Process visual packet materials, props, signage, and store hardware efficiently.
• Participate in pricing changes and markdowns.
• Notify management of cash supply needs.
• Assist with visual merchandising directives, including floorsets, window changes, signage placement, etc.
• Maintain boutique cleanliness and organization.

Customer Experience

• Support and promote the Most Amazing Personal Service (MAPS) principles, offering a cohesive omni-channel experience.

Teamwork and Growth

• Promote an inclusive, collaborative approach to problem-solving.
• Seek personal development opportunities and actively solicit feedback.
• Perform other duties as assigned.

This position may vary across brands.

QUALIFICATIONS:

• High school diploma or equivalent.
• Previous stock or cashier experience preferred.
• Must be 18 years or older.
• Excellent communication and customer service skills.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Ability to learn or adapt to company technology.
• Ability to stand for most of the shift.
• Ability to work quickly within strict timelines.
• Teamwork skills.
• Exposure to visual merchandising techniques is a plus.
• Effective communication with customers, associates, and management, including headset use.
• Regular attendance and flexibility to work nights, weekends, and holidays.

PHYSICAL REQUIREMENTS:

• Constant walking/standing during most of the shift.
• Occasional lifting up to 50 lbs.
• Frequent climbing.

We are always accepting applications for talented individuals. Applications may be submitted at any time; however, not all positions may be open at the time of application. Accommodation requests for disabilities are available upon contact with your local Store Manager.

Location: 3023 - Somerset Collection North

Chico's FAS, Inc. is an equal opportunity employer, committed to diversity and inclusion in the workplace.