Support Associate - White House Black Market

Chico's; Cedar Park (TX); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player in retail is seeking a Support Associate to join their dynamic team. This role is pivotal in fostering a customer-centric sales culture, where you will engage in various sales operations, including merchandise handling and stock processing. You will be empowered to create an exceptional shopping experience, ensuring that products are well-presented and accessible. If you thrive in a fast-paced environment and are passionate about helping customers feel beautiful, this position offers a fantastic opportunity for growth and teamwork in a supportive atmosphere.

Qualifications

• Must be 18 years or older with a high school diploma or equivalent.
• Excellent communication and customer service skills are essential.

Responsibilities

• Processes merchandise and ensures proper storage and organization.
• Models and promotes exceptional customer service principles.

Skills

Customer Service Skills

Organizational Skills

Communication Skills

Multi-tasking Ability

Visual Merchandising Techniques

Education

High School Diploma or Equivalent

Job description

Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautiful.

POSITION OBJECTIVE:

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales operations functions, including merchandise handling, stock processing, and stockroom organization. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow!

FUNCTIONAL RESPONSIBILITIES:

Operational Excellence

• Processes merchandise, ensuring items are properly stored, ticketed and easily located for replenishment for the sales floor, reorganizes merchandise as needed to maximize stock space.
• Ensures new products are properly merchandised and represented in a timely manner.
• Correctly enters all receiving documents into the computer system, reconciles merchandise invoices to items received as applicable. Accurately and timely completes store-to-store transfers and Locate requests.
• Ensures the visual packet materials, props and signage are received and processed in a timely manner, properly stores stockroom hardware, hangers, sign holders, etc.
• Participates in pricing changes and markdowns.
• Alerts store management to cash supply needs.
• Assists with visual directives, including floorsets, window changes, visual presentations, signage placement, etc. as directed.
• Assists with boutique cleanliness and organization.

Customer Experience

• Models, supports and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni channel experience.

Teamwork and Growth

• Promotes an inclusive, collaborative approach to problem solving.
• Seeks personal developmental opportunities and readily solicits feedback.

Other duties as assigned. This position may be found in multiple brands, with some duties varying by brand.

QUALIFICATIONS:

• High school diploma or equivalent.
• Previous stock or cashier experience preferred.
• Must be 18 years of age or older.
• Excellent communication and customer service skills.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Ability to learn or adapt to company technology.
• Must be able to work most of the shift standing.
• Ability to work quickly within strict timelines and demonstrate teamwork.
• Exposure to visual merchandising techniques is desired.
• Effective communication with customers, associates, and management; use of headset is required.
• Regular attendance and flexible work schedule including nights, weekends, and holidays are essential.

PHYSICAL REQUIREMENTS:

• Constant walking/standing for 67-100% of an 8-hour shift.
• Occasional lifting up to 50 lbs. (1-33% of shift).
• Frequent climbing (34-66% of shift).

We are always accepting applications for talented individuals to join our store teams. Applications are reviewed to match your qualifications with available positions. Accommodation requests for disabilities are welcomed; please contact your local Store Manager.

LOCATION:

3660 Lakeline Mall

Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, disability, medical conditions, pregnancy, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other protected category under law.