Support Associate - White House Black Market

Chico's FAS, Inc. - Retail; Whitehall (Lehigh County); On-site; USD 28,000 - 36,000; Full time

Job summary

Join a fashion-obsessed team dedicated to creating a styling and social experience that empowers women. As a Support Associate, you'll play a key role in promoting a customer-focused sales culture, ensuring merchandise is processed efficiently and maintaining an organized stockroom. Your responsibilities will include supporting visual merchandising, enhancing customer interactions, and fostering teamwork in a vibrant retail environment. This is a fantastic opportunity to grow within a collaborative and inclusive company that values personal development and exceptional service. If you're ready to make a difference and thrive in a dynamic setting, we want to hear from you!

Qualifications

• Excellent communication and customer service skills required.
• Strong organizational skills and ability to multitask in a fast-paced environment.

Responsibilities

• Process merchandise and ensure items are stored and easily located.
• Model and promote the Most Amazing Personal Service principles.
• Assist with pricing changes and markdowns.

Skills

Communication Skills

Customer Service

Organizational Skills

Multitasking

Visual Merchandising

Education

High School Diploma or Equivalent

Job description

Support Associate - White House Black Market

Support Associate - White House Black Market

Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautiful.

POSITION OBJECTIVE:
The Support Associate supports a customer and product-focused sales culture, emphasizing our core principles in all store operations. Responsibilities include merchandise handling, stock processing, and stockroom organization. We love what we do and believe our team makes us the most amazing place to work, learn, and grow!

FUNCTIONAL RESPONSIBILITIES:

Operational Excellence

• Process merchandise, ensuring items are stored, ticketed, and easily located for replenishment; reorganize merchandise to maximize stock space.
• Ensure new products are merchandised and represented promptly.
• Enter receiving documents into the system, reconcile merchandise invoices, and complete store-to-store transfers and locate requests accurately and timely.
• Process visual materials, props, signage, and store hardware properly.
• Assist with pricing changes and markdowns.
• Notify management of cash supply needs.
• Support visual directives, including floorsets, window changes, signage, and visual presentations.
• Maintain boutique cleanliness and organization.

Customer Experience

• Model and promote the Most Amazing Personal Service (MAPS) principles, offering a cohesive omni-channel experience.

Teamwork and Growth

• Foster an inclusive, collaborative environment for problem-solving.
• Seek personal development opportunities and feedback.

Other duties as assigned. Duties may vary across brands.

QUALIFICATIONS:

• High school diploma or equivalent.
• Previous stock or cashier experience preferred.
• Must be 18+ years old.
• Excellent communication and customer service skills.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Ability to learn or adapt to company technology.
• Must be able to stand for most of the shift.
• Work quickly within strict timelines.
• Demonstrate teamwork.
• Experience with visual merchandising techniques is a plus.
• Effective communication with customers, associates, and management, including headset use.
• Regular attendance and flexibility to work nights, weekends, and holidays are required.

PHYSICAL REQUIREMENTS:

• Constant walking/standing (67-100% of shift).
• Occasional lifting up to 50 lbs. (1-33% of shift).
• Frequent climbing (34-66% of shift).

We are always accepting applications for talented individuals. Applications are reviewed to match qualifications with open positions. Accommodation requests for disabilities are available upon contact with the Store Manager.

Location: 3314 Lehigh Valley Mall

Chico’s FAS, Inc. is an equal opportunity employer, committed to diversity and inclusion in the workplace.