Support Associate - White House Black Market

Chico's; Collegeville (PA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in fashion is seeking a Support Associate to join their vibrant team. This role emphasizes a customer-focused sales culture, where you'll be instrumental in merchandise handling, stock processing, and maintaining store organization. You'll have the opportunity to model exceptional service principles and contribute to a collaborative environment. If you thrive in a dynamic setting and are passionate about helping others, this position offers a fantastic chance to grow your career in retail while making a positive impact on customers' experiences.

Qualifications

• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Excellent communication and customer service skills are essential.

Responsibilities

• Process merchandise and ensure proper storage and ticketing.
• Model and promote the Most Amazing Personal Service principles.

Skills

Communication Skills

Customer Service

Organizational Skills

Adaptability to Technology

Teamwork

Visual Merchandising

Education

High School Diploma or Equivalent

Job description

Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautiful.

POSITION OBJECTIVE:
The Support Associate supports a customer and product-focused sales culture, emphasizing core principles in all store operations. Responsibilities include merchandise handling, stock processing, and stockroom organization. We love what we do and believe our team is the most amazing place to work, learn, and grow!

FUNCTIONAL RESPONSIBILITIES:

Operational Excellence

• Process merchandise, ensuring proper storage, ticketing, and easy replenishment for the sales floor; reorganize merchandise to maximize stock space.
• Ensure new products are merchandised and represented promptly.
• Accurately enter all receiving documents, reconcile invoices, and complete store-to-store transfers and locate requests.
• Receive and process visual materials, props, signage, and store stockroom hardware.
• Participate in pricing changes and markdowns.
• Notify management of cash supply needs.
• Assist with visual directives, including floorsets, window changes, signage, and visual presentations.
• Support boutique cleanliness and organization.

Customer Experience

• Model and promote the Most Amazing Personal Service (MAPS) principles, offering a cohesive omni-channel experience.

Teamwork and Growth

• Encourage an inclusive, collaborative problem-solving approach.
• Seek personal development opportunities and feedback.

Other duties as assigned. Responsibilities may vary across brands.

QUALIFICATIONS:

• High school diploma or equivalent.
• Previous stock or cashier experience preferred.
• Must be 18 or older.
• Excellent communication and customer service skills.
• Strong organizational skills; ability to multi-task in a fast-paced environment.
• Adaptability to company technology.
• Ability to stand for most of the shift.
• Work quickly within strict timelines.
• Teamwork demonstrated ability.
• Visual merchandising experience is a plus.
• Effective communication with customers, associates, and management, including headset use.
• Reliable attendance; flexible schedule including nights, weekends, holidays.

PHYSICAL REQUIREMENTS:

• Constant walking/standing (67-100%).
• Occasional lifting up to 50 lbs. (1-33%).
• Frequent climbing (34-66%).

We are always accepting applications for talented individuals. Your application will be reviewed to match your qualifications with available positions. Accommodations are available for applicants with disabilities. Contact your local Store Manager for assistance.

Address: 3505 Providence Town Center

Chico's FAS, Inc. is an equal opportunity employer, committed to diversity and inclusion in the workplace.