Support Associate - White House Black Market

Chico's; Newark (DE); On-site; USD 27,000 - 37,000; Full time

Job summary

An established industry player is seeking a Support Associate to join their dynamic team. This role focuses on enhancing customer experiences through operational excellence and teamwork. In this position, you will be responsible for processing merchandise, maintaining boutique organization, and delivering outstanding service to customers. The ideal candidate will possess strong communication skills, a knack for organization, and a passion for teamwork. If you're ready to contribute to a supportive and collaborative environment, this opportunity is perfect for you!

Qualifications

• High school diploma or equivalent required.
• Previous stock or cashier experience preferred.
• Excellent communication and customer service skills.

Responsibilities

• Process merchandise and ensure proper storage and organization.
• Model and promote exceptional customer service principles.
• Participate in pricing changes and markdowns.

Skills

Communication Skills

Customer Service

Organizational Skills

Multitasking

Teamwork

Education

High School Diploma or Equivalent

Tools

Company Technology

Job description

Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautiful.

POSITION OBJECTIVE:

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This includes performing various sales functions such as merchandise handling, stock processing, and stockroom organization. We love what we do and believe that with our teams, we are the most amazing place to work, learn, and grow!

FUNCTIONAL RESPONSIBILITIES:

Operational Excellence

• Process merchandise, ensuring items are properly stored, ticketed, and easily located for replenishment on the sales floor; reorganize merchandise as needed to maximize stock space.
• Ensure new products are properly merchandised and represented in a timely manner.
• Enter all receiving documents into the computer system, reconcile merchandise invoices, and complete store-to-store transfers and locate requests accurately and promptly.
• Receive and process visual packet materials, props, signage, and store stockroom hardware.
• Participate in pricing changes and markdowns.
• Alert store management to cash supply needs.
• Assist with visual directives, including floorsets, window changes, visual presentations, and signage placement.
• Help maintain boutique cleanliness and organization.

Customer Experience

• Model, support, and promote the Most Amazing Personal Service (MAPS) principles, offering a cohesive omni-channel experience.

Teamwork and Growth

• Promote an inclusive, collaborative approach to problem-solving.
• Seek personal development opportunities and actively solicit feedback.

Other duties as assigned. This position may be found in multiple brands, with duties varying accordingly.

QUALIFICATIONS:

• High school diploma or equivalent.
• Previous stock or cashier experience preferred.
• Must be 18 years of age or older.
• Excellent communication and customer service skills.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Ability to learn or adapt to company technology.
• Must be able to work mostly standing during shifts.
• Ability to work quickly within strict timelines.
• Teamwork skills.
• Experience with visual merchandising is a plus.
• Effective communication with customers, associates, and management, including wearing/using headsets.

PHYSICAL REQUIREMENTS:

• Constant walking/standing for 67-100% of an 8-hour shift.
• Occasional lifting up to 50 lbs. (1-33%).
• Frequent climbing (34-66%).

We are always accepting applications for talented individuals. When a position opens, we review applications to match qualifications. You may apply at any time; however, not all positions may be open. Accommodation is available for applicants with disabilities. Please contact your local Store Manager for assistance during the application process.

3439 Christiana Mall

Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other protected category.