Support Associate - White House Black Market

Chico's; Center Valley (Lehigh County); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Support Associate to join their fashion-focused team. This role emphasizes customer service and operational excellence, ensuring a seamless shopping experience for all customers. The ideal candidate will support merchandise handling, stock processing, and visual merchandising while embodying the principles of teamwork and personal growth. With opportunities for development and a commitment to inclusivity, this position is perfect for those who thrive in a fast-paced environment and are passionate about making women feel beautiful.

Qualifications

• Must be 18+ years old with a high school diploma or equivalent.
• Excellent communication and customer service skills are essential.

Responsibilities

• Process merchandise and ensure proper storage and organization.
• Model and promote the Most Amazing Personal Service (MAPS) principles.
• Encourage an inclusive and collaborative problem-solving approach.

Skills

Customer Service

Communication Skills

Organizational Skills

Multitasking

Education

High School Diploma

Job description

Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautiful.

POSITION OBJECTIVE: The Support Associate supports a customer and product-focused sales culture, emphasizing core principles in all store operations through merchandise handling, stock processing, and organization. We love what we do and believe our team is the best place to work, learn, and grow!

FUNCTIONAL RESPONSIBILITIES:

Operational Excellence

• Process merchandise, ensuring proper storage, ticketing, and easy replenishment for the sales floor; reorganize merchandise to maximize stock space.
• Ensure new products are merchandised and represented promptly.
• Accurately enter receiving documents, reconcile invoices, and complete store-to-store transfers and locate requests.
• Receive and process visual materials, props, signage, and store hardware.
• Participate in pricing adjustments and markdowns.
• Notify management of cash supply needs.
• Assist with visual merchandising directives, including floorsets, window displays, signage, etc.
• Support boutique cleanliness and organization.

Customer Experience

• Model and promote the Most Amazing Personal Service (MAPS) principles, delivering a cohesive omni-channel experience.

Teamwork and Growth

• Encourage an inclusive, collaborative problem-solving approach.
• Seek personal development opportunities and feedback.

Other duties as assigned. Duties may vary across brands.

QUALIFICATIONS:

• High school diploma or equivalent.
• Previous stock or cashier experience preferred.
• Must be 18+ years old.
• Excellent communication and customer service skills.
• Strong organizational skills; ability to multitask in a fast-paced environment.
• Adaptability to company technology.
• Ability to stand most of the shift.
• Work quickly within strict timelines; demonstrate teamwork.
• Experience with visual merchandising is a plus.
• Effective communication using headsets.
• Reliable attendance; flexible schedule including nights, weekends, holidays.

PHYSICAL REQUIREMENTS:

• Constant walking/standing (67-100% of shift).
• Occasional lifting up to 50 lbs. (1-33%).
• Frequent climbing (34-66%).

We are always accepting applications due to growth. You may apply at any time; some positions may not be open currently. Accommodation requests for disabilities are available; contact your local Store Manager.

Location: 3658 Promenade Shops at Saucon Valley

Chico's FAS, Inc. is an equal opportunity employer, committed to diversity and inclusion in the workplace.