Support Associate - White House Black Market

Chico's; Augusta (GA); On-site; USD 25,000 - 35,000; Part time

Job summary

Join a dynamic team dedicated to creating a fashion-forward and customer-centric experience. As a Support Associate, you will play a crucial role in ensuring merchandise is organized and accessible, while promoting excellent customer service. This role offers opportunities for personal and professional growth in a collaborative environment. If you are passionate about fashion and enjoy working in a fast-paced setting, this position is perfect for you. Become part of a company that values inclusivity and teamwork, where your contributions can make a real impact on our customers' experiences.

Qualifications

• Previous stock or cashier experience preferred.
• Must be 16 years of age or older.
• Ability to learn or adapt to company technology.

Responsibilities

• Processes merchandise and ensures proper storage and organization.
• Models and promotes customer service principles for a cohesive experience.
• Participates in pricing changes and markdowns as needed.

Skills

Communication Skills

Customer Service

Organizational Skills

Multi-tasking

Visual Merchandising

Education

High School Diploma or Equivalent

Tools

Point of Sale (POS) Systems

Job description

Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautiful.

POSITION OBJECTIVE:

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales operations functions, including merchandise handling, stock processing, and stockroom organization. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow!

FUNCTIONAL RESPONSIBILITIES:

Operational Excellence

• Processes merchandise, ensuring items are properly stored, ticketed, and easily located for replenishment on the sales floor; reorganizes merchandise as needed to maximize stock space.
• Ensures new products are properly merchandised and represented in a timely manner.
• Correctly enters all receiving documents into the computer system, reconciles merchandise invoices to items received, and completes store-to-store transfers and locate requests accurately and promptly.
• Ensures visual packet materials, props, and signage are received and processed on time; properly stores stockroom hardware, hangers, sign holders, etc.
• Participates in pricing changes and markdowns.
• Alerts store management to cash supply needs.
• Assists with visual directives, including floorsets, window changes, visual presentations, signage placement, etc., as directed.
• Assists with boutique cleanliness and organization.

Customer Experience

• Models, supports, and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni-channel experience.

Teamwork and Growth

• Promotes an inclusive, collaborative approach to problem-solving.
• Seeks personal developmental opportunities and readily solicits feedback.

Other duties as assigned. This position may vary across different brands.

QUALIFICATIONS:

• Previous stock or cashier experience preferred.
• Must be 16 years of age or older.
• Excellent communication and customer service skills.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Ability to learn or adapt to company technology.
• Must be able to work mostly standing.
• Ability to work quickly within strict timelines and demonstrate teamwork.
• Exposure to visual merchandising techniques is desired.
• Effective communication with customers, associates, and management; use of headset required.
• Regular attendance; flexible work schedule including nights, weekends, holidays required.

PHYSICAL REQUIREMENTS:

• Constant walking/standing for 67-100% of an 8-hour shift.
• Occasional lifting up to 50 lbs. (1-33%).
• Frequent climbing (34-66%).

We are always accepting applications for talented individuals to join our store teams. Applications are reviewed to match qualifications with available positions. Accommodation requests for disabilities are available; please contact your local Store Manager for assistance.

3349 Augusta Mall

Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, disability, medical conditions, pregnancy, gender, sexual orientation, gender identity, military service, veteran status, or any other protected category under law.