Support Associate - Soma

Chico's; Norcross (GA); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company that prides itself on a customer-focused culture and innovative retail practices. As a Support Associate, you'll play a vital role in ensuring merchandise is processed efficiently and that customers receive the Most Amazing Personal Service. You'll be part of a dynamic team that values collaboration and personal growth, working in a fast-paced environment where your contributions truly matter. This role offers a unique opportunity to develop your skills while being part of a supportive and inclusive workplace. Embrace the chance to learn and grow with us!

Qualifications

• Excellent communication and customer service skills required.
• Ability to work mainly standing and adapt to company technology.

Responsibilities

• Process merchandise and ensure proper storage and organization.
• Model and promote customer service principles for a cohesive experience.
• Support boutique cleanliness and assist with visual directives.

Skills

Customer Service

Communication Skills

Organizational Skills

Multitasking

Ability to Adapt to Technology

Visual Merchandising

Education

High School Diploma or equivalent

Job description

Join Our Team!

We are customer obsessed, innovative, and have the best culture in retail. Join our team today!

Position Objective

The Support Associate supports a customer and product-focused sales culture, emphasizing our core principles in all store operations. Responsibilities include merchandise handling, stock processing, and stockroom organization. We love what we do and believe our teams are the most amazing place to work, learn, and grow!

Functional Responsibilities

Operational Excellence

• Process merchandise, ensuring proper storage, ticketing, and easy location for replenishment; reorganize merchandise to maximize stock space.
• Ensure new products are merchandised and represented timely.
• Enter receiving documents into the system, reconcile invoices, and complete store-to-store transfers and locate requests accurately and promptly.
• Process visual materials, store hardware, hangers, and signage timely and store them properly.
• Participate in pricing changes and markdowns.
• Alert management to cash supply needs.
• Assist with visual directives like floorsets, window changes, and signage placement.
• Support boutique cleanliness and organization.

Customer Experience

Model and promote the Most Amazing Personal Service (MAPS) principles, offering a cohesive omnichannel experience.

Teamwork and Growth

Promote an inclusive, collaborative approach and seek personal development opportunities.

Other duties as assigned. Duties may vary across brands.

Qualifications

• Previous stock or cashier experience preferred.
• Must be 16 years or older.
• Excellent communication and customer service skills.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Ability to learn or adapt to company technology.
• Ability to work mainly standing.
• Work quickly within strict timelines and demonstrate teamwork.
• Exposure to visual merchandising is a plus.
• Effective communication with customers, associates, and management, wearing/using headsets.

Physical Requirements

• Constant walking/standing (67-100% of shift).
• Occasional lifting up to 50 lbs. (1-33%).
• Frequent climbing (34-66%).

We are always accepting applications for top talent. Apply at any time; your application will be reviewed when positions are available. Accommodation is available for applicants with disabilities. Contact your local Store Manager for assistance.

5358 Forum on Peachtree Parkway

Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other protected category.