Support Associate - Soma

Chico's; Austin (TX); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a customer-obsessed team at a forward-thinking retail company as a Support Associate. In this dynamic role, you'll be at the heart of a vibrant sales culture, ensuring merchandise is expertly handled and organized while delivering exceptional service. Your contributions will help create a welcoming environment for customers, making their shopping experience memorable. Embrace this opportunity to grow and thrive in a collaborative atmosphere where your skills and ideas are valued. If you are passionate about retail and eager to learn, this is the perfect place for you to shine!

Qualifications

• Previous stock or cashier experience preferred.
• Ability to learn or adapt to company-provided technology.

Responsibilities

• Processes merchandise and ensures items are properly stored.
• Models and promotes exceptional customer service standards.
• Participates in pricing changes and markdowns.

Skills

Communication Skills

Customer Service

Organizational Skills

Teamwork

Adaptability to Technology

Education

High School Diploma or Equivalent

Job description

We are customer obsessed, innovative, and have the best culture in retail. Join our team today!

POSITION OBJECTIVE:

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales operations functions, including merchandise handling, stock processing, and stockroom organization. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow!

FUNCTIONAL RESPONSIBILITIES:

Operational Excellence

• Processes merchandise, ensuring items are properly stored, ticketed, and easily located for replenishment on the sales floor, reorganizes merchandise as needed to maximize stock space.
• Ensures new products are properly merchandised and represented in a timely manner.
• Correctly enters all receiving documents into the computer system, reconciles merchandise invoices to items received as applicable. Completes store-to-store transfers and Locate requests accurately and timely.
• Ensures visual packet materials, props, and signage are received and processed promptly, properly stores stockroom hardware, hangers, sign holders, etc.
• Participates in pricing changes and markdowns.
• Alerts store management to cash supply needs.
• Assists with visual directives, including floorsets, window changes, visual presentations, signage placement, etc., as directed.
• Assists with boutique cleanliness and organization.

Customer Experience

• Models, supports, and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni-channel experience.

Teamwork and Growth

• Promotes an inclusive, collaborative approach to problem-solving.
• Seeks personal developmental opportunities and readily solicits feedback.
• Other duties as assigned. Note: This position may be found in multiple brands, with duties varying accordingly.

QUALIFICATIONS:

• Previous stock or cashier experience preferred.
• Must be 16 years of age or older.
• Excellent communication and customer service skills.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Ability to learn or adapt to company-provided technology.
• Must be able to work the majority of the shift standing.
• Ability to work quickly and within strict timelines.
• Ability to demonstrate teamwork.
• Exposure to visual merchandising and product placement techniques is desired.
• Effective communication with customers, associates, and management; use of headset required.
• Regular attendance is essential. Ability to work nights, weekends, and holidays as needed.

PHYSICAL REQUIREMENTS:

• Constant walking/standing (67-100% of an 8-hour shift).
• Occasional lifting up to 50 lbs. (1-33% of shift).
• Frequent climbing (34-66% of shift).

We are always accepting applications for top talent. Applications may be submitted at any time; however, positions may not currently be open. Accommodation is available for applicants with disabilities. Contact your local Store Manager for assistance during the application process.

5084 Barton Creek Square

Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, disability, medical condition, pregnancy, gender, sexual orientation, gender identity, military service, veteran status, or any other protected category under law.