Support Associate - Soma

Chico's; Little Rock (AR); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a vibrant and customer-focused team in a dynamic retail environment! As a Support Associate, you'll play a crucial role in ensuring that our store operations run smoothly, from processing merchandise to enhancing the customer experience. This position offers a fantastic opportunity for personal growth and development while working alongside passionate team members. If you thrive in a fast-paced setting and are eager to contribute to a culture of excellence, this role is perfect for you. Embrace the chance to be part of a company that values innovation and teamwork, and make a difference every day!

Qualifications

• Excellent communication and customer service skills are essential.
• Strong organizational skills and ability to multitask in a fast-paced environment.

Responsibilities

• Support a customer and product-focused sales culture.
• Process merchandise and ensure proper stock organization.
• Model and promote exceptional customer service principles.

Skills

Communication Skills

Customer Service

Organizational Skills

Multitasking

Adaptability to Technology

Education

High School Diploma or Equivalent

Job description

We are customer obsessed, innovative, and have the best culture in retail. Join our team today!

Position Objective:

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This includes performing various sales functions such as merchandise handling, stock processing, and stockroom organization. We love what we do and believe that with our teams, we are the most amazing place to work, learn, and grow!

Functional Responsibilities:

Operational Excellence

• Process merchandise, ensuring items are properly stored, ticketed, and easily located for replenishment on the sales floor; reorganize merchandise as needed to maximize stock space.
• Ensure new products are properly merchandised and represented promptly.
• Enter all receiving documents into the computer system, reconcile merchandise invoices, and complete store-to-store transfers and locate requests accurately and timely.
• Receive and process visual packet materials, props, signage, and properly store stockroom hardware and supplies.
• Participate in pricing changes and markdowns.
• Alert management to cash supply needs.
• Assist with visual directives such as floorsets, window changes, signage placement, etc.
• Assist with boutique cleanliness and organization.

Customer Experience

• Model, support, and promote the Most Amazing Personal Service (MAPS) principles, offering a cohesive omnichannel experience.

Teamwork and Growth

• Promote an inclusive, collaborative approach to problem solving.
• Seek personal development opportunities and solicit feedback.
• Perform other duties as assigned, noting duties may vary across brands.

Qualifications:

• High school diploma or equivalent.
• Previous stock or cashier experience preferred.
• Must be 18 years of age or older.
• Excellent communication and customer service skills.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Ability to learn or adapt to company technology.
• Ability to work primarily standing during shifts.
• Ability to work quickly within strict timelines and demonstrate teamwork.
• Exposure to visual merchandising techniques is a plus.
• Effective communication with customers, associates, and management, including wearing/using headsets.
• Regular attendance and a flexible schedule, including nights, weekends, and holidays, are required.

Physical Requirements:

• Constant walking/standing for 67-100% of an 8-hour shift.
• Occasional lifting up to 50 lbs. (1-33%).
• Frequent climbing (34-66%).

We are continuously accepting applications for talented individuals to join our store teams. Applications are reviewed to match qualifications with available positions. Accommodation requests for disabilities are available; please contact your local Store Manager for assistance.

Location: 5387 Midtowne Shopping Center

Chico's FAS, Inc. is an equal opportunity employer, committed to diversity and inclusion. We do not discriminate based on race, color, religion, marital status, age, national origin, disability, medical condition, pregnancy, gender, sexual orientation, gender identity, veteran status, or any other protected category under law.