Support Associate - Scheduler

Dayton Physicians Network; MIDDLETOWN (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health, dental and vision benefits

Company holidays and flexible holiday

Generous PTO package

401K

Scrub allotment

Yearly bonus program

Job summary

Dayton Physicians Network in Middletown, OH is seeking a dedicated Support Associate - Scheduler to manage patient exams, diagnostics, treatments, and/or surgeries. The role supports front-office workflow, ensuring timely communication with patients and physicians.

The ideal candidate will have a High School diploma, 1 year in a medical office or scheduling, strong Microsoft Office skills, and a commitment to accuracy, courtesy, and responsiveness.

Qualifications

• High School diploma or GED required.
• 1 year in medical office or scheduling; 2-3 years preferred.
• Strong communication and accuracy in scheduling.

Responsibilities

• Schedules appointments and answers patient inquiries regarding schedules.
• Notifies physicians and handles patient communications for surgeries or tests.
• Obtains and verifies patient demographics and insurance details.
• Coordinates with labs, imaging, and clinics for results and follow-ups.
• Maintains privacy and adheres to core values while supporting team.

Skills

Communication skills

Attendance & punctuality

Education

High School Diploma or GED

Tools

Microsoft Office

Practice Management System

Job description

Are you looking to expand your medical office experience? Dayton Physicians Network is looking to add a Support Associate - Scheduler to our Middletown location!

The Support Associate – Scheduler is responsible for scheduling patient exams, diagnostic tests, treatments and/ or surgeries.

Schedule:

Monday - Friday, 8:00am to 4:30pm, eight hour shifts

No evenings, weekends or holidays!

Why work for Dayton Physician's Network?

• Full-time employees are eligible for health, dental and vision benefits
• Company holidays and a flexible holiday!
• Generous Paid Time Off (PTO) Package
• Additional accrual increase after 1 year of service with Dayton Physicians!
• 401K
• Scrub Allotment
• Yearly Bonus Program

Dayton Physicians Network as an Independent Practice <--- Watch video here!

DPN Core Value Expectations:

The CARES model reflects the principles that guide our day-to-day behaviors; our decisions, our actions, and our relationships with each other and with the patients and families we serve.

All DPN employees are expected to embrace and demonstrate the following:

• COMPASSION: the patient is at the center of all we do
• ACCOUNTABILITY: we hold ourselves accountable for our actions
• RESPECT: we show respect for others
• EXCELLENCE with Innovation: we strive for excellence in all we do
• SERVICE through Collaboration: we provide service to our patients, team members and community.

Additionally, as DPN is a service-oriented organization, All DPN employees are expected to embrace and demonstrate the following when interacting with patients, employees and other customers:

• Smile, make eye contact and greet with energy!
• Restate what you are hearing. Listen patiently and compassionately to complaints. Our patients and families are likely going through a difficult time. Irritability on their part is not about you.
• Give full attention. Turn away from the computer screen and face the person you are conversing with.
• Explain any potential delays in service and provide frequent updates.
• Empathize (feel empathy for someone)

Essential Duties and Responsibilities:

• Schedules appointments and answers patient inquiries regarding appointment schedules;
• For RO specific role: processes physician orders for imaging, labs, and other follow-ups;
• Notifies patients of all pertinent information required for surgery, treatment and/or testing including any payment expected prior to the scheduled date;
• Contacts patients to clarify, reschedule and resolve issues surrounding appointment times;
• Notifies Physician as necessary regarding their schedule;
• Completes patient forms, such as insurance or leave certifications and forwards to physician for signature;
• Obtains, verifies and updates patient demographic information;
• Contacts physicians’ offices, labs, and testing facilities to request results and other documents as needed or requested;
• Assists other office support positions as needed or requested;
• Follow all health care privacy and safety rules and adheres to Dayton Physicians Core Values;
• Other duties as assigned.

Required Education and/ or Experience:

High School Diploma or GED. At least one (1) year of previous experience working in a Medical Office or administrative position scheduling appointments or other activities on a regular basis, 2-3 years’ experience is preferred.

General Skill Requirements:

• Excellent oral and written communication
• Working knowledge of Microsoft Office, including Word, Excel and Outlook.
• Experience working with a Practice Management system.
• Attendance and punctuality are essential requirements of this position to provide excellent customer service to both our internal and external stakeholders.