Support Associate - Chico's

Chico's; Pottstown (Montgomery County); On-site; USD 25,000 - 40,000; Full time

Job summary

Join a chic team dedicated to inspiring women through individuality and style! As a Support Associate, you'll play a vital role in fostering a customer-centric sales culture. Your responsibilities will include processing merchandise, ensuring a seamless shopping experience, and collaborating with your team to maintain store excellence. This dynamic position offers opportunities for personal growth and development in a supportive environment. If you thrive in a fast-paced setting and are passionate about customer service, this role is perfect for you!

Qualifications

• High school diploma or equivalent required.
• Previous stock or cashier experience preferred.

Responsibilities

• Process merchandise and ensure proper storage and organization.
• Model and promote excellent customer service principles.
• Assist with visual merchandising and store cleanliness.

Skills

Communication Skills

Customer Service

Organizational Skills

Multi-tasking

Adaptability to Technology

Education

High School Diploma or Equivalent

Job description

Join our chic team, dedicated to a styling and social experience that inspires women to express their individuality.

POSITION OBJECTIVE:

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This includes performing various sales functions such as merchandise handling, stock processing, and stockroom organization. We love what we do and believe that with our teams, we are the most amazing place to work, learn, and grow!

FUNCTIONAL RESPONSIBILITIES:

Operational Excellence

• Process merchandise, ensuring items are properly stored, ticketed, and easily located for replenishment on the sales floor. Reorganize merchandise as needed to maximize stock space.
• Ensure new products are properly merchandised and represented in a timely manner.
• Enter all receiving documents into the computer system, reconcile merchandise invoices with received items, and complete store-to-store transfers and locate requests accurately and promptly.
• Receive and process visual packet materials, props, signage, and store stockroom hardware such as hangers and sign holders.
• Participate in pricing changes and markdowns.
• Alert store management to cash supply needs.
• Assist with visual directives, including floorsets, window changes, visual presentations, and signage placement as directed.
• Assist with boutique cleanliness and organization.

Customer Experience

• Model, support, and promote the Most Amazing Personal Service (MAPS) principles, offering a cohesive omni-channel experience.

Teamwork and Growth

• Promote an inclusive, collaborative approach to problem-solving.
• Seek personal development opportunities and solicit feedback.

Other duties as assigned. This position may vary across different brands.

QUALIFICATIONS:

• High school diploma or equivalent.
• Previous stock or cashier experience preferred.
• Must be 18 years or older.
• Excellent communication and customer service skills.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Ability to learn or adapt to company technology.
• Ability to work primarily standing during shifts.
• Ability to work quickly within strict timelines and demonstrate teamwork.
• Exposure to visual merchandising techniques is a plus.
• Effective communication with customers, associates, and management, including wearing/using headsets.
• Regular attendance and flexibility to work nights, weekends, and holidays are required.

PHYSICAL REQUIREMENTS:

• Constant walking/standing for 67-100% of an 8-hour shift.
• Occasional lifting up to 50 lbs. (1-33%).
• Frequent climbing (34-66%).

We are always accepting applications due to growth. Applications are reviewed to determine suitability. Accommodation requests for disabilities are available; contact your local Store Manager for assistance.

Location: 0690 Philadelphia Premium Outlets

Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate based on race, color, religion, age, gender, disability, or other protected categories under law.