Support Associate - Chico's

Chico's; Kittery (ME); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player seeks a Support Associate to join their vibrant team. This role is crucial in fostering a customer-centric environment where individuality is celebrated. You'll engage in merchandise processing, stock organization, and ensuring an exceptional shopping experience. Work collaboratively in a dynamic setting that values inclusivity and growth. If you're passionate about fashion and customer service, this opportunity offers a chance to thrive in a supportive atmosphere that encourages personal and professional development.

Qualifications

• Strong communication and customer service skills are essential.
• Ability to adapt to company technology and work in a fast-paced environment.

Responsibilities

• Support a customer-focused sales culture through various operational functions.
• Process merchandise and maintain store organization and cleanliness.

Skills

Communication Skills

Customer Service Skills

Organizational Skills

Multi-tasking Ability

Visual Merchandising Techniques

Education

High School Diploma or Equivalent

Job description

Join our chic team, dedicated to a styling and social experience that inspires women to express their individuality.

POSITION OBJECTIVE:

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales operations functions, including merchandise handling, stock processing, and stockroom organization. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow!

FUNCTIONAL RESPONSIBILITIES:

Operational Excellence

• Process merchandise, ensuring items are properly stored, ticketed, and easily located for replenishment on the sales floor; reorganize merchandise as needed to maximize stock space.
• Ensure new products are properly merchandised and represented in a timely manner.
• Enter all receiving documents into the computer system, reconcile merchandise invoices to items received, and complete store-to-store transfers and locate requests accurately and timely.
• Process visual packet materials, props, signage, and store hardware appropriately.
• Participate in pricing changes and markdowns.
• Alert store management to cash supply needs.
• Assist with visual directives, including floorsets, window changes, visual presentations, signage placement, etc., as directed.
• Maintain boutique cleanliness and organization.

Customer Experience

• Model, support, and promote the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni-channel experience.

Teamwork and Growth

• Promote an inclusive, collaborative approach to problem-solving.
• Seek personal developmental opportunities and solicit feedback.

Other duties as assigned. This position may vary across different brands.

QUALIFICATIONS:

• High school diploma or equivalent.
• Previous stock or cashier experience preferred.
• Must be 18 years of age or older.
• Excellent communication and customer service skills.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Ability to learn or adapt to company technology.
• Ability to work predominantly standing.
• Ability to work quickly within strict timelines and demonstrate teamwork.
• Exposure to visual merchandising techniques is desired.
• Effective communication with customers, associates, and management; use of headset required.
• Regular attendance and flexible work schedule, including nights, weekends, and holidays, are essential.

PHYSICAL REQUIREMENTS:

• Constant walking/standing during 67-100% of an 8-hour shift.
• Occasional lifting up to 50 lbs. (1-33%).
• Frequent climbing (34-66%).

We are always accepting applications for talented individuals. Applications may be submitted at any time; however, positions may not be currently open. Accommodation is available for applicants with disabilities. Please contact your local Store Manager for assistance during the application process.

Location: 1108 Kittery Premium Outlets

Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, disability, medical condition, pregnancy, gender, sexual orientation, gender identity, military service, veteran status, or any other protected category.