Support Associate - Chico's

Chico's; Wilmington (NC, DE); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company dedicated to inspiring women through a unique styling and social experience. As a Support Associate, you'll play a crucial role in fostering a customer-focused sales culture, ensuring operational excellence, and enhancing the overall shopping experience. Your responsibilities will include processing merchandise, supporting visual merchandising efforts, and providing the highest level of customer service. This role offers the opportunity to grow in a collaborative environment where teamwork is celebrated. If you're ready to make a difference and be part of a dynamic team, we want to hear from you!

Qualifications

• Excellent communication and customer service skills are essential.
• Strong organizational skills and ability to multi-task in a fast-paced environment.

Responsibilities

• Support a customer-focused sales culture through various operational functions.
• Process merchandise and ensure proper stock organization.

Skills

Customer Service Skills

Organizational Skills

Communication Skills

Multi-tasking Ability

Education

High School Diploma or Equivalent

Job description

Join our chic team, dedicated to a styling and social experience that inspires women to express their individuality.

POSITION OBJECTIVE:

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This involves performing various sales operations functions, including merchandise handling, stock processing, and stockroom organization. We love what we do and believe that with our teams, we are the most amazing place to work, learn, and grow!

FUNCTIONAL RESPONSIBILITIES:

Operational Excellence

• Processes merchandise, ensuring items are properly stored, ticketed, and easily located for replenishment on the sales floor; reorganizes merchandise as needed to maximize stock space.
• Ensures new products are properly merchandised and represented in a timely manner.
• Correctly enters all receiving documents into the computer system, reconciles merchandise invoices to items received, and completes store-to-store transfers and locate requests accurately and timely.
• Ensures visual packet materials, props, signage are received and processed promptly; properly stores stockroom hardware, hangers, sign holders, etc.
• Participates in pricing changes and markdowns.
• Alerts store management to cash supply needs.
• Assists with visual directives, including floorsets, window changes, visual presentations, signage placement, etc., as directed.
• Assists with boutique cleanliness and organization.

Customer Experience

• Models, supports, and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni-channel experience.

Teamwork and Growth

• Promotes an inclusive, collaborative approach to problem-solving.
• Seeks personal development opportunities and readily solicits feedback.

Other duties as assigned. This position may vary across different brands.

QUALIFICATIONS:

• High school diploma or equivalent.
• Previous stock or cashier experience preferred.
• Must be 18 years of age or older.
• Excellent communication and customer service skills.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Ability to learn or adapt to company-provided technology.
• Must be able to work most of the shift standing.
• Ability to work quickly within strict timelines.
• Demonstrates teamwork.
• Exposure to visual merchandising and product placement techniques is desired.
• Effective communication with customers, associates, and management; use of headset required.
• Regular attendance is essential; flexible schedule including nights, weekends, and holidays required.

PHYSICAL REQUIREMENTS:

• Constant walking/standing - 67-100% of an 8-hour shift.
• Occasional lifting up to 50 lbs. - 1-33% of an 8-hour shift.
• Frequent climbing - 34-66% of an 8-hour shift.

We are always accepting applications for talented individuals due to our growth. Applications are reviewed to match your qualifications with our needs. You may apply at any location or position; however, availability may vary. Accommodation requests for disabilities are available upon contact with your local Store Manager.

0466 Mayfaire Towne Centre

Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate on various protected categories as per law.