Support Associate - Chico's

Chico's; Traverse City, Statesville (MI, NC); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Support Associate to join their vibrant team. This role is pivotal in creating a customer-centric environment, focusing on sales functions such as merchandise handling and stock processing. The ideal candidate will thrive in a fast-paced setting, showcasing exceptional communication and organizational skills. With a commitment to personal development and teamwork, this position offers a fantastic opportunity to grow within a supportive and inclusive workplace. If you are passionate about delivering outstanding service and enjoy working collaboratively, this role is perfect for you.

Qualifications

• Excellent communication and customer service skills.
• Strong organizational skills and ability to multitask.

Responsibilities

• Support a customer and product-focused sales culture.
• Process merchandise and ensure proper organization in the stockroom.

Skills

Communication Skills

Customer Service

Organizational Skills

Multitasking

Education

High School Diploma or Equivalent

Job description

Join our chic team, dedicated to a styling and social experience that inspires women to express their individuality.

POSITION OBJECTIVE:

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This includes performing sales functions such as merchandise handling, stock processing, and stockroom organization. We love what we do and believe that with our teams, we are the most amazing place to work, learn, and grow!

FUNCTIONAL RESPONSIBILITIES:

Operational Excellence

• Process merchandise, ensuring items are properly stored, ticketed, and easily located for replenishment on the sales floor; reorganize merchandise as needed to maximize stock space.
• Ensure new products are properly merchandised and represented in a timely manner.
• Enter all receiving documents into the computer system, reconcile merchandise invoices, and complete store-to-store transfers and locate requests accurately and promptly.
• Process visual packet materials, props, signage, and store hardware efficiently.
• Participate in pricing changes and markdowns.
• Alert management to cash supply needs.
• Assist with visual directives, including floorsets, window changes, and signage placement.
• Maintain boutique cleanliness and organization.

Customer Experience

• Support and promote the Most Amazing Personal Service (MAPS) principles, offering a cohesive omni-channel experience.

Teamwork and Growth

• Promote an inclusive, collaborative approach to problem-solving.
• Seek personal development opportunities and solicit feedback.
• Perform other duties as assigned.

Note: Duties may vary across different brands.

QUALIFICATIONS:

• High school diploma or equivalent.
• Previous stock or cashier experience preferred.
• Must be 18 or older.
• Excellent communication and customer service skills.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Ability to learn and adapt to company technology.
• Ability to work predominantly standing.
• Ability to work quickly within strict timelines and demonstrate teamwork.
• Exposure to visual merchandising techniques is a plus.
• Effective communication with customers, associates, and management, including wearing/using headsets.
• Reliable attendance and flexibility to work nights, weekends, and holidays.

PHYSICAL REQUIREMENTS:

• Constant walking/standing during 67-100% of an 8-hour shift.
• Occasional lifting up to 50 lbs. (1-33%).
• Frequent climbing (34-66%).

We welcome applications from all qualified candidates. Accommodation requests for disabilities are available upon contact with your local Store Manager. Our address: 1118 225 East Front Street.

Chico's FAS, Inc. is an equal opportunity employer, committed to diversity and inclusion in the workplace.