Support Associate

Jobtailor; Algona (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

Jobtailor in Algona, IA is seeking a diligent Mailroom Clerk to handle mail pickup, sorting, and delivery, support insurance operations by processing incoming documentation, and assemble materials for mailing. You will operate printers and mail equipment, ensuring timely production of policies and accurate dispatch.

The position requires a high school diploma or equivalent (or an Associate’s degree), a valid driver's license, and strong organizational and interpersonal skills.

Qualifications

• Handles mail sorting, assembly, and distribution as described in responsibilities.
• Requires strong organizational and interpersonal skills.
• Ability to manage multiple tasks with initiative and accuracy.

Responsibilities

• Handles all tasks in regards to picking up, sorting, and delivering mail.
• Supports the insurance operations through processing of incoming documentation.
• Duplicates, collates, assembles, mails, and distributes materials as instructed.
• Operate equipment to complete daily print of policies and prepare for mailing.
• Understands computer operations and is capable of navigating multiple applications simultaneously and accurately.
• Acts as the backup to the front desk in assisting visitors and answers telephone calls, takes messages or refers the caller to the appropriate staff.
• Maintains customer files in storage.
• Represents the Company by providing superior internal and external customer service.
• Effectively manages and prioritizes assigned projects and deadlines.
• Manages multiple tasks at once.
• Ensures data quality, accuracy, and timeliness.
• Works with suppliers on ordering products for the operations of the mailroom.

Skills

Interpersonal Skills

Organizational Skills

Initiative

Innovative Thinking

Telephone Etiquette

Education

High School Diploma or equivalent

Associate’s Degree

Tools

Mail Sorting

Document Assembly

Record Maintenance

Report Preparation

Data Entry

Job description

Responsibilities

• Handles all tasks in regards to picking up, sorting, and delivering mail.
• Supports the insurance operations through processing of incoming documentation.
• Duplicates, collates, assembles, mails, and distributes materials as instructed.
• Operate equipment to complete daily print of policies and prepare for mailing.
• Understands computer operations and is capable of navigating multiple applications simultaneously and accurately.
• Acts as the backup to the front desk in assisting visitors and answers telephone calls, takes messages or refers the caller to the appropriate staff.
• Maintains customer files in storage.
• Represents the Company by providing superior internal and external customer service.
• Effectively manages and prioritizes assigned projects and deadlines.
• Manages multiple tasks at once.
• Ensures data quality, accuracy, and timeliness.
• Works with suppliers on ordering products for the operations of the mailroom.

Requirements

• High School Diploma or equivalent and 1 year of related experience; or Associate’s Degree
• Must possess and maintain a valid driver’s license for mail delivery/pickup from the post office
• Knowledge of standard office practices and procedures, and distributing mail
• Ability to operate equipment necessary to print, assemble, and mail documents, including troubleshooting routine issues
• Knowledge of telephone etiquette
• Ability to organize and prioritize work
• Obtain and utilize sensitive information discreetly and objectively
• Maintain records, prepare reports and conduct correspondence related to the work
• Correct English usage, spelling, grammar, vocabulary and punctuation
• Displays strong interpersonal skills
• Uses initiative and applies innovative thinking

Hard Skills

• Mail Sorting
• Document Assembly
• Record Maintenance
• Report Preparation
• Data Entry

Soft Skills

• Interpersonal Skills
• Organizational Skills
• Initiative
• Innovative Thinking
• Telephone Etiquette

Certifications & Qualifications

• Valid Driver's License